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Viet Thai International

[Viet Thai International] IT Support

Viet Thai International
Updated: 19/09/2019

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

1. Main Purpose

- Support and maintain network system/POS system/Telephone system and related to I.T equipment. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance.
- Troubleshoot problem of the office and outlet’s outside, and provide end user training and assistance where required
- The role shall be in working condition of On-call availability for support and sitting for extended periods of time.

2. Challenges

- Aging Server's hardware and IT infrastructure
- Warranty of critical system uptime 24/7
- Development Disaster Recovery Plan

3. Key accountabilities

- Maintain current system and ensure operate stabled.
- Install, configure, test, maintain, monitor POS system, and troubleshoot end user and network hardware.
- Perform on-site analysis, diagnosis, and resolution of complex hardware problems for variety of end users, and recommend and implement corrective solutions, including off- site repair as needed.

- Follow to support/setup operation program/ application requested from users.
- Knowledge about peripheral devices, Printing/Barcode/scanning devices and other products.
- Receive and respond to incoming calls, pages, and/or e-mails regarding I.T operate issues
- Recommend, schedule, and perform desktop computer, hardware and peripheral equipment improvements upgrades, and repairs.

- Other duties as required.

Job Requirement

Education

- College diploma or university degree in the field of computer science and/or 1+ year’s equivalent work experience.
- Degree in information technology, engineering, business administration or equivalent.

Experience

- At least 1+ year experience of working
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and Training guides.
- Ability to research into hardware products and I.T issues as required.

Work related skills

- Project management skills
- Client service mindset
- Ability of Writting and speaking English
- Understanding of the organization’s goals and objectives.

Soft skills
- Problem solving skills (Must)
- Self-motivated and directed.
- Clear / efficient written and oral communication
- Effective interpersonal skills and relationship-building skills.

More Information

  • Job type : Permanent

Company Overview

Viet Thai International

http://vticareers.talentnetwork.vn/Company size: 3800
Viet Thai International provides a dynamic and challenging work environment with tremendous opportunities for professional as well as personal growth. Viet...Detail

[Viet Thai International] IT Support

Viet Thai International

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