VP Coaching & Development Manager, WPB (GCB5)

HSBC Vietnam
Location

Ho Chi Minh

  • Updated

    21/01/2021

  • Industry

    Banking

  • Job type

    Permanent

  • Salary

    Competitive

  • Experience

    4 - 5 Years

  • Job level

    Manager

  • Deadline to apply

    14/02/2021

Job Description

In this role, you will:

Business & Sales Strategy

  • By developing Distribution Business Learning Policy in line with HSBC Group Learning principles with clear roles and responsibilities of all the stakeholders
  • By identifying current learning/competency gaps, review, and suggest improvement plan that enables right learning intervention programs developed and delivered that improves people culture and performance
  • By reviewing existing Distribution programs such as On-Boarding, Up Skills and others and suggest improvised ideas aligning to business and market outlook.
  • By being prudent in spending to ensure learning cost is kept at manageable level throughout the financial year
  • By closely working with HSBC Learning team in ensuring post learning administrative task such as learning feedback, attendance record and other task are completed on time and proper record maintained for escalation or improvement
  • By managing all non-learning intervention request by stakeholders and able to provide constructive feedback to them on alternative solutions
  • By encouraging the use of latest learning delivery tools like skill builders and others to ensure learning delivered in a most conducive and impactful way to achieve desired business goals
  • Encourage the usage and completion of e-learning on time and review of the programs periodically
  • Keep abreast of new developments in the field of L&D with a view of applying best practices where necessary as well as set a highest benchmark with industry practice

Client Focus / Stakeholders / Customer Experience

  • By working closely with HSBC learning team to ensure all Global learning requirements and practices are embedded and completed as and when required
  • By ensuring the HSBC L&D culture embedded into the DNA of Distribution staffs ensuring we are engaging customers the HSBC way
  • Ensuring Need Based Selling culture embedded in all our frontline staff for excellent customer engagement and keep customers in the center of everything that we do
  • Always engage staffs and stakeholders via forums, meetings or surveys to gather feedback and other inputs
  • Work with various stakeholders to determine most appropriate learning interventions are deployed to all staffs
  • Closely work with external vendors who are able to bring the best in market programs suitable for business and staff development
  • Manage relationship with external providers and monitor quality and SLA are adhered and met
  • To develop a learning loop network to gather pre or post learning feedback from staffs and stakeholders for reviews and improvement
  • All frontline staff to undergo relevant accreditation and evaluation as per HSBC Standards

Leadership & Teamwork

  • Be a role model and catalyst in transferring learning culture amongst the Distribution staff
  • Lead with example and maintain strong working relationship with colleagues, network staff, stake holders and vendors to transform Business L&D as a learning hub for WPB business
  • Demonstrate the importance of right way of learning to enhance staff capabilities to perform as per HSBC goals
  • Manage team and develop them to be a successful learning community in the future
  • Demonstrate highest level of leadership skills in resolving business matters and ability to provide multiple and innovative learning choices

Business Processes

  • Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines.
  • Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss.

Job Requirement

To be successful in the role, you should meet the following requirements:

Knowledge & Experience

  • Minimum Bachelor’s degree or equivalent experience
  • Minimum of 5 years proven and progressive experience in the area of L&D
  • Strong communication, interpersonal communication skill, client centric and influencing skills.
  • Sound knowledge of banking, services and sales
  • A strong sense of ownership, responsibility and accountability
  • Independent player and able to make significant changes in short period of time

Leadership Capabilities

  • Have strong leadership, managerial, organizational, decision-making, problem-solving, communications, analytical, interpersonal, motivational, negotiation, project management.

More Information

  • Age: Unlimited

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