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Häfele Vietnam LLC

After Sales Service Team Leader (Ha Noi)

Häfele Vietnam LLC
Ngày cập nhật: 25/02/2020

Thông Tin Tuyển Dụng

Phúc lợi

  • Máy tính xách tay
  • Bảo hiểm theo quy định
  • Du Lịch
  • Phụ cấp
  • Đồng phục
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Phụ cấp thâm niên
  • Chế độ nghỉ phép

Mô tả Công việc

Objective of the position

  • “Client relationships with a Wow-factor”
  • Manage, coordinate, training and support technicians to fulfill daily tasks.
  • Support Service Manager in resolving urgent cases.
  • Support customers enthusiastically.

Description of tasks

  • Manage, coordinate, support technicians to fulfill daily tasks.
  • Update quickly knowledge about technical specifications of company’s products
  • Resolve urgent requests from customers.
  • Supervise technicians‘ daily tasks, follow company procedures and policies
  • Training for technicians about new products, recommend solutions for technical requests.
  • Provide on-site and mobilephone technical support: installing instruction, how to handle common errors; how to install properly hardwares, fittings, electronic locks, light systems, sanitary products base on technical specifications.
  • Recommend customers whether accessories repair or replacement is a better choice.
  • Instruct customers regarding operation and care of appliances, and provide information such as emergency service numbers.
  • Testing and consulting if there is any fault in installation that affects directly to products.
  • Inform sellers if the products need to be change to other ones.
  • Write installation/repair reports which records working progress, result with customer’s signature.
  • Support salespeople, customers, partners about technical (Installation parameters, positions and the minimum requirements for appliances to work well).

Yêu Cầu Công Việc

JOB REQUIREMENTS

  • Graduated technical college or university about Construction/ Mechanics/ Electronics.
  • Minimum of 3 years experiences in the construction field or repair of houses, buildings
    • Product: Knowledge of reading technical specifications, drawings and models.
    • Construction: Knowledge of materials, methods, and the tools involved in the construction, repairing of furniture, houses, buildings.
    • Quality Control Analysis: Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
    • Product Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
    • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
    • Knowledge of machines and tools: including their designs, uses, repair, and maintenance.
    • Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Communicate well by English (both speaking and writing).
  • Resolve problems quickly and effectively.
  • -Hard-working, enthusiastic.
  • Confident, honest and willing to learn.
  • The ability to work under high pressure.
  • Understanding of the principles of operation of each product.
  • Must be able to work weekends.
  • Can work over time (if require).

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Giới tính: Nam
  • Hình thức: Nhân viên chính thức
  • Thời gian thử việc: 60 days
  • Thời gian làm việc: 40 hours/ week (Mon - Fri)
  • Đồng nghiệp: Friendly, Supportive
  • Phúc lợi:

    - Birthday Gift Voucher, Christmas Gift Voucher
    - 13th salary, Quarterly Bonus, Yearly Bonus
    - Premium Healthcare Package

  • Phụ cấp khác: Lunch, mobile phone fee allowances
  • Ngày nghỉ: 16 annual leave days

Giới thiệu về công ty

Häfele Vietnam LLC

www.hafele.com.vnQui mô công ty: 300 - 500
With over 90 years of experience, Häfele is one of the top leading Furniture Fittings and Architectural Hardware suppliers world-wide. Häfele currently...Chi tiết

After Sales Service Team Leader (Ha Noi)

Häfele Vietnam LLC

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Häfele Vietnam LLC

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After Sales Service Team Leader (Ha Noi)

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