Chào bạn,

Đăng nhập xem việc làm phù hợp


Đăng ký nhận email thông báo việc làm để không
bỏ lỡ cơ hội, giúp bạn thăng tiến trong nghề nghiệp.

Thông báo

Vui lòng đăng nhập để thực hiện chức năng này

Đăng nhập bằng:

Call Center Supervisor

First Alliances
Ngày cập nhật: 13/11/2018

Thông Tin Tuyển Dụng

Phúc lợi

  • Bảo hiểm theo quy định
  • Phụ cấp
  • Thưởng
  • Đào tạo
  • Công tác phí

Mô tả Công việc

· Supervising a dynamic team to support Client managed services to team members through rostering, monitoring, briefing, coaching, and others.

· Planning and executing strategically Operation through forecasting, rostering, monitoring, briefing, coaching, and others.

· Taking decision about problems that occurred in the entire program that supports service Contact Center Client and its analysis.

· Reporting to Project Operation Manager for any abnormalities in operation

· Highly involving in identifying agent gaps and offer prevention plan accordingly.

· Voluntarily taking inbound calls or digital contacts to support operation

· Voluntarily making outbound calls to handle escalation cases

· Taking part in improving quality of all units in CX & System within agreed development period

· Making sure all team members are actively involved and work closely to achieve team and individual KPIs.

· Being responsible for updates product/program into system for customer service (function Employee Support).

· Provide Activity Report as Team performance report daily, weekly and monthly bases.

· Attending Weekly Meeting with Clients to share insights and highlights of operation.

· Attending to ad-hoc tasks as assigned by Operations Manager or Client.

Yêu Cầu Công Việc

·         At least 2 year-experience in leading an in-bound team in Call Center environment

·         Strong determination of KPI achievement.

·         Proved ability to do staffing and scheduling

·         Ability to effectively manage cross-functional projects.

·         Experience as team lead, supervisor, or manager desired

·         Experience in managing to performance targets desired

·         Ability to do multitasks and highly adapt to constantly changing environment

·         Excellent oral, written and interpersonal communication skill

·         Good at English is required

·         Demonstrated problem-solving skills, strategic and analytical capabilities

·         Intermediate to advanced reporting skills

·         Moderate ability to identify and analyze data for trends and forecast

·         Minimum of a bachelor degree in relevant field.

·         Disciplined and high motivated to motivate and encourage team for improvement. 

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: 23 - 35
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

First Alliances mô công ty: 100-499
Established in 1998, First Alliances is the most well-known as the leading HR consultancy in Viet Nam. We are proud to be the pioneer and constantly...Chi tiết

Ứng viên nộp đơn cho công việc này thường nộp:

Call Center Supervisor

First Alliances

Nhận email việc làm tương tự

Tạo thông báo việc làm tương tự với việc làm này.