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Wall Street English

www.wallstreetenglish.edu.vn

Wall Street English Vietnam 21 Le Quy Don Street, Ward 6, District 3, Ho Chi Minh City * Company Introduction: Wall Street English is an English Language School business with strong... Chi tiết

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Centre Operation Manager

Mô tả Công việc

Department: Sales
Report to: Head of Sales


*** Purpose of Role:
As Centre Operation Manager you will report to the Head of Sales and you will be responsible for maintaining and developing the centre's business, operational and service success.
You will work closely with a multi-cultural Sales and Service (didactic) team and support them effectively meeting and exceeding prescribed sales, operational and quality goals. This will mean developing, motivating, training and inspiring a team of very varied profiles, as well as creating a work environment that encourages teamwork, commitment & success.
Additionally, you will be providing day-to-day supporting to Sales Consultants and dealing with clients when needed. The main challenge in this role lies in the responsibility for managing the continuance of our expansion in terms of number of students but also in enhancing our brand and it’s level of excellence within the local and national English Language Teaching market, which will be achieved through the delivery of outstanding education and sales consultancy service within your centre.


* Key Accountabilities:
• Managing the Centre and ensuring everyday smooth operations and delivery to students.
• Ensure that the Wall Street methodologies and best practice is followed at all times in order to achieve consistency with other Centre.
• Working closely with the Service Manager and creating a strong partnership between Service (didactic) team and Sales Team, in order to create good synergies.
• Support the sales team and assuring they achieve set sales targets as agreed by CEO.
• Ensure the implementation of effective meeting and information sharing structures
• Work with Human Resources to ensure that all people development strategies to support retention and excellent results are put in place.
• Responsible for overall look and feel of the Centre, ensuring that it is consistently warm, welcoming, tidy and clean.
• Creating and providing timely and accurate reports that track and monitor all centre KPIs.
• Increase number of students and consequently Wall Street Institute’s market share.
• Ensure that student satisfaction and learning levels exceed expected benchmarks.


* Key tasks:
• Providing everyday management and support to Centre staff.
• Managing centre results: Sales targets, Service and didactic levels of quality.
• Motivating and coaching centre staff to provide excellent results and service.
• Identification of key areas of improvement and implementing the correct changes.
• Ensure that Centre operates according to Standard Operating Procedures
• Assure optimum number of staffing and effective rostering.
• Understanding the Centre P&L and ensuring a good ROI on all people and physical resources.
• Assuring consistent levels of student and staff satisfaction.
• Budgeting planning and forecasting.
• Providing timely and accurate reports to Head of Sales/Headquarters.
* Key Challenges:
• Meeting tough Sales targets and Service KPIs.
• Motivating a team of people from diverse backgrounds and skills levels.
• Finding balance between optimum sales levels while maintaining quality of delivery.
• Selling the brand as a premium product through your staff members


* Working Pattern:
Flexibility will be required in order to meet centre requirements

Yêu Cầu Công Việc

• 5 year’s plus sales experience and 2 years plus Sales Management Experience, ideally with premium B2C product.
• Experience managing a business and a P&L.
• Experience working in a franchise model would be an advantage.
• Strong people management skills.
• Used to working with targets and benchmarking success.
• Fluent English and local language.
• Experience working in the local country.
• Excellent interpersonal style –with cultural sensitivity to deal with diverse nationalities.
• Inclusive, can-do attitude.
• Real belief.


* Preferred Skills/Requirements:
• Wall Street experience would be an added advantage.
• Able to work in the local country.

Thông tin khác

  • Kinh nghiệm: 7 - 10 Năm

Thông Tin Tuyển Dụng

Centre Operation Manager

Wall Street English

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