Manage Claims (Backend) by confirming coverage and policy information
Manage daily Claims Call queries which includes 1st level escalation management in a composed manner
Ability to respond to e-mail and written request from customer in accordance to companies operating procedure within the stipulated turn around time
Maintain and negotiate loss settlement amicably with program subscribers
Conduct in-house investigation by taking recorded statements, ordering police reports, reviewing repair estimates, securing relevant pictures and evidences, etc.
Flair in writing and composing to Regulatory bodies or customers on claims queries
Maintain compliance with local Fair Claim Practices Act or rules and internal instructions
Keep Claims Team Leader and Head of Operations advised of significant developments in claims. Prepare required reports and other notices in a timely manner
Be familiar with and comply with all applicable provisions of companies Employee Handbook and internal rules
Daily Huddle with Claims Team Leader and Head of Operations
Daily Report Extracted from the company Operating System.
Operations Team members
AMS Vietnam Team members
Other stakeholders as requirement.
Yêu Cầu Công Việc
Effective performance of this job requires the person to be really hands-on and persistence to follow through meticulously key steps of the operational procedure. Essentially the profile of the job holder should include:
Candidate must possess at least a Diploma, Bachelor’s Degree or Professional Degree in any field within minimum 2-year experience in claims handling
At least 2 years of experience in customer relation handling (Contact Center preferred)
Knowledge of loss settlements and ability to negotiate settlement of claims in a timely and reasonable fashion
Good outsource vendor management skills
Computer literacy in Microsoft Word, Excel and Power Point
Must possess good command in written and spoken English