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The Australian Consulate-General in Ho Chi Minh City is seeking self-motivated and well-organised candidates to fill vacancies within our office.  These positions will be offered to... Chi tiết

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Consular and Passport Officer

Mô tả Công việc

The Australian Consulate-General is an Equal Opportunity Employer




PN HCHI018 – LES 3

  • The Australian Consulate-General in Ho Chi Minh City is seeking a self-motivated, well-organised and qualified candidate for an expected vacancy to fill the position of Consular and Passport Officer. This role is both challenging and rewarding and we are looking for someone who thrives in a team environment and enjoys delivering a high standard of customer service, even when working under pressure or in distressing circumstances. The Consular and Passport Officer is the face to our organisation and as you will be working closely with our clients on a daily basis, a true desire to help others is must for this role.

About the Agency / Department of Foreign Affairs and Trade (DFAT)

  • The role of DFAT is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas.
  • The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.

About the position

  • Under supervision of the Consul, the Consular and Passport Officer provides passport and consular advice and services to Australian citizens in Vietnam.

The key responsibilities of the position include, but are not limited to:

  • Provide advice and assistance on passport and consular matters such as, notarial issues, travel advice and current Australian elections
  • Liaise with local authorities and provide advice on the interpretation of Vietnamese laws
  • Draft reports and Third Person Notes
  • Perform notarial functions and the duties and responsibilities of sub-collector of public monies and Custodian of consular change float
  • Undertake passport validity checks and parental consent checks
  • Undertake passport interviews and processing and issuing of emergency passports
  • Support other team members during absences / workload pressure times

Yêu Cầu Công Việc


  • Demonstrated English and Vietnamese language proficiency
  • Relevant qualifications, knowledge or experience in the provision of passport and consular services
  • Relevant qualifications or experience in the use and maintenance of information technology systems would be an advantage

This position will be offered to the successful candidate on a 12 month contractual basis.  Selection for this position will be based on merit and judged against the following specific selection criteria.

1.  You must have advanced communication skills with the ability to translate and interpret technical, legal and medical information between English and Vietnamese, both in the office and when liaising with government officials and agencies on behalf of the Australian government and your clients. 
What would really make you stand out is that you have studied or worked in Australia and have a good understanding of Australian culture.

2. You must have a proven ability to work as part of a team, determine priorities and work effectively with your colleagues to achieve competing priorities.  You should be able to demonstrate your sound judgement in achieving your work, management of time effectively, ability to understand, and implement specified procedures, and identify possible risks that could affect outcomes.

What would really make you stand out is demonstrated leadership.

3. You must be passionate about customer service and have demonstrated work experience and/or educational training that highlights your skills.

 What would really make you stand out to us is experience with helping clients through distressing or difficult situations.

4.   You must have experience liaising with high level officials either in local or foreign government agencies, or multinational organisations. 

What would really make you stand out is experience with the diplomatic community.

5.   You must have experience with the Microsoft Office suite of programs and use IT equipment effectively.

To be considered for interview, applicants must address each of these selection criteria individually to a maximum of two pages.  Applicants that fail to address the selection criteria or who do not include referees will not be considered.

 Only electronic applications will be accepted and should be submitted via email (max. 2 MB) 

 With the subject of:  CONSULAR and PASSPORT OFFICER POSITION (insert your name here)

The email cover letter to your application must include the following attachments:

1.       Written statement addressing each point of the selection criteria

2.       Resume (with referees including email and telephone contacts)

3.       Supporting documents, evidence of resume claims

Position Description is available from the Consulate web address:

Closing date for applications is 22 January 2018.

Applicants will be shortlisted and undergo English-language testing prior to group and/or selection panel interview.

Thông tin khác

  • Kinh nghiệm: 1 - 2 Năm

Consular and Passport Officer

Australian Consulate General

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