Địa điểm

Hồ Chí Minh

  • Lương

    Cạnh tranh

  • Kinh nghiệm

    2 - 0 Năm

  • Cấp bậc

    Quản lý

  • Hết hạn nộp


Phúc lợi

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Nghỉ phép năm

Mô tả Công việc

- Credit Card Operations Manager manages the daily activities for the company's credit card operation group, including payment processing, mailings, and associated support functions.

- Designs and implements credit card operations policies and procedures and recommends changes to increase efficiency.

- Provide day to day oversight and management of all credit card processes including but not limited to: Handling of Chargebacks/Disputed transactions, Managing day-to-day transaction rejects / card holder queries, Support Fraud operational activity for Card issuing, card blocking, Scheme reporting, Scheme rejects & Card Reconciliation, Merchant Reconciliation, Card Settlement and Merchant Settlement (liaise with the Finance Team when necessary).

- Act as a point of escalation to resolve customer, internal and/or external bank queries relating to cards operations in a timely manner and in line with service levels

- Credit Card Operations Manager typically reports to a head of Credit card.

- The Credit Card Operations Manager manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets.

- Has full authority for personnel actions.

- Extensive knowledge of the function and department processes

Yêu Cầu Công Việc

- University degree in Banking, Finance or relating areas

- Requires 2 years experience in the related area

- Strong communication skills 

- Fluency in written and spoken English

- Proficiency in Microsoft Office software (Word, Excel, Power point, Visio)

- Knowledge of Card payment industry

- Extensive knowledge of the function and credit card processes.

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
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