Địa điểm

Hồ Chí Minh

Phương thức làm việc
  • Việc làm từ nhà
  • Lương

    Cạnh tranh

  • Kinh nghiệm

    3 - 5 Năm

  • Cấp bậc

    Nhân viên

  • Hết hạn nộp

    15/08/2021

Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Phụ cấp thâm niên
  • Nghỉ phép năm

Mô tả Công việc

Objective of role:

Plays the main role of managing the business’s day-to-day consumer relations protocols, their refinement, CRM segmentation, onsite personalization, and product recommendation programs and platforms.

Manages key vendor relationship and databases, in formulating strategies, strategy execution, asset deliverable management, as well as the testing of all SMS, emails, among other multi-channel communications.

Detailed responsibilities/accountabilities:

Leverage the customer database to deepen our understanding of the customer, to deliver actionable insights, segmentation opportunities and implement high-impact initiatives across the customer lifecycle that accelerate acquisition, retention, reactivation and drive revenue.

Analyze and interpret campaign response, customer behaviors, segment performance to optimize conversion and retention through managing, handling and initiating all activities and schedules, trigger campaigns and nurture programs to drive customer acquisition, retention and engagement

Manage loyalty initiatives, including the development, launch and on-going maintenance of a loyalty program to meet business goals.

Support Consumer Engagement and Personalization in the day-to-day management of the program to ensure successful development, launch and ongoing CRM marketing operation

Communicating effectively with target audiences and managing customer relationships;

Run and communicate weekly reports for CRM and testing plans to improve program efficiency as in a higher ROI, higher CTR.

Monitor and track performance of programs implemented.

Works closely with the IT department & other related departments in an effort to better understand all CRM feeds and data flowing in and out of CRM program management tools.

Other tasks which required by managers.

Yêu Cầu Công Việc

Requirements

Bachelor’s Degree required

3-5 years of experience in marketing, CRM, loyalty or related fields

Understand of Direct to Consumer environment (eCom/Retail), Marketing and CRM industry best practices.

Good to have attributes


Takes initiative and being proactive

Excellent planning and analytical skills

Resourceful, fast and efficient and able to work independently 

Result oriented person, meticulous with an eye for details

Effective time management & prioritization skills

Good negotiation skills

Thông tin khác

  • Bằng cấp: Đại học
  • Phụ cấp khác: Flexible working arragement
  • Thời gian thử việc: 2 month period
  • Cơ hội huấn luyện: Training is top priority at Norbreeze's working environment.
  • Độ tuổi: Không giới hạn tuổi
  • Thời gian làm việc: 9:00 - 18:00 from Monday to Friday
  • Đồng nghiệp: Young and Dynamic
  • Phúc lợi: Competitive package + entitle for company's products before launching
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