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CUSTOMER QUALITY ENGINEER (AMERICAN COMPANY)

SAMTEC VIETNAM COMPANY LIMITED
Ngày cập nhật: 18/06/2018

Thông Tin Tuyển Dụng

Phúc lợi

  • Máy tính xách tay
  • Bảo hiểm theo quy định
  • Du Lịch
  • Xe đưa đón
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Chế độ nghỉ phép

Mô tả Công việc

Summary/Objective: The Customer Quality Engineer is responsible for investigation and defining root cause and corrective actions for customer quality problems. They are responsible for the communication to the customer in regards to data gathering, customer updates, and corrective action reports.

Essential Functions/Responsibilities:

- Manage customer concerns and ensure they are resolved in a timely manner;

- Work with other departments to establish the root cause and corrective actions on customer concerns;

- Work directly with customers via telephone, email, or other to resolve quality issues;

- Work with customers and Samtec associates globally to resolve customer quality issues; this may require domestic and international travel and off-hours communications;

- Investigate customer issues, write corrective action reports as requested based on system-established or customer requested due dates;

- Educate other groups as needed in regards to inspection, rework or new processing details;

- Provide backup within the Customer Quality Department;

- Provide input to engineering groups about quality issues and history in order to improve existing or new designs

- Work within the established guidelines as defined by the quality system, Corporate Procedures, and Work Instructions etc.

- Work to protect Samtec and our customers from ongoing quality issues

*The responsibilities as defined are intended to serve as a general guideline for this position.
*Associates may be asked to perform additional tasks depending on strengths and capabilities.

Yêu Cầu Công Việc

- University degree in Mechanical/Electrical Engineering or related majors;

- At least 4 years experience in the same position;

- Good at communicative English;

- Must have experience in industry accepted root cause, problem solving, and corrective action techniques like, but not limited to, 5-Why’s, 8D reports, Fish-bone approach, and various statistical tools.

- Lifting Requirements: Medium Work – Must be able to lift up to 50 pounds from floor to waist.

- Must be able to sit for more than 90 consecutive minutes, and not suffer from any sensory deprivation and/or paralysis of the limbs.

- Hazards and Atmospheric Conditions: Must be willing to adhere to department safety rules and regulations

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: 25 - 35
  • Hình thức: Nhân viên chính thức
  • Thời gian thử việc: 2 months
  • Thời gian làm việc: Mon-Fri
  • Cơ hội huấn luyện:

    - To be trained in oversea for 01 year
    - To attend many courses at the company

  • Đồng nghiệp:

    - Very friendly work environment and co-workers

  • Phúc lợi:

    - Performance bonus (2 times/year)
    - 13th month bonus
    - Health insurance for the employee, employee's spouse and children, employee's parents and parents-in-law
    - Annual company trip
    - Monthly birthday celebration
    - Gifts on special occasion

  • Phụ cấp khác: - Company to fetch from HCMC
  • Ngày nghỉ: - 23 paid leaves/year

Giới thiệu về công ty

SAMTEC VIETNAM COMPANY LIMITED

https://www.samtec.comQui mô công ty: 500
Samtec is the service leader in the electronic interconnect industry and a Global Manufacturer of Connectors, Cables, Optics, and RF Systems. Founded in...Chi tiết

CUSTOMER QUALITY ENGINEER (AMERICAN COMPANY)

SAMTEC VIETNAM COMPANY LIMITED

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