Develop the objectives for running daily operations to ensure smooth operations of an organization
Guarantee customer service to clients with the best attitude, professional assistance and accurate information
Handle the complaints from customers as well as cooperate with internal departments to provide solution and high quality service
Conduct the effective resource planning to achieve the productivity of people, technology…
Following training schedule and training course to guarantee the satisfaction of knowledge which brings to all teams
Suggest ideas/opinions to maximize the efficiency of system and procedure and cost- effectiveness
Collect and analyze statistic data to have immediate actions to improve/change relate to human resources, procedure and related systems.
Measuring the levels of customer satisfaction to improve overall business performance through analyzing customers’ feedback, determine their satisfaction, and interpret the results to develop solutions to customer service challenges.
Deploy listening capabilities across the total customer journey to create a deep understanding of the customer’s end to end experience and the rational/emotional reactions to individual components of the experience, leveraging an agile approach to deliver quick insights that move with the speed of the business.
Identify customer, client, and company pain points across the customer journey and develop methods for explaining and describing these pain points through the eyes of the customer with a bias toward generating quick, actionable insight.
Undertake other tasks assigned by Head of Business Operations
Yêu Cầu Công Việc
University degree in Banking/Finance or Business related discipline
Minimum 5 years of relevant experience in bank / finance companies.
Proactive, responsible, attention to detail and a good team player.
Good interpersonal, communication and presentation and leadership skills
Strong analytical skills with ability to deliver insightful ideas, excited to draw findings from figures.
Strong writing skills is more preferable.
Fluency in written and spoken English.
Proficiency in Microsoft Office software (Word, Excel, Power point, Visio)