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Đăng nhập bằng:

Customer Service Officer ( Work By Shifts )

Công ty TNHH Esoft Việt Nam
Ngày cập nhật: 14/06/2019

Thông Tin Tuyển Dụng

Phúc lợi

  • Máy tính xách tay
  • Bảo hiểm theo quy định
  • Du Lịch
  • Phụ cấp
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Phụ cấp thâm niên
  • Chế độ nghỉ phép

Mô tả Công việc

**Monitor customer requests/ complaints:

• Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/people.

• Follow up on all customer requests and ensure that clients receive the necessary responses/information in due time.

• Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.

** Update customer requirements:

• Report and update customer's requirement to management, related parties for working and feedback on the solutions.

• Report customer's new request / concern. Feedback on customer's satisfaction in terms of delivery, quality, service and support.

• Provide monthly / quarterly volume forecast to Sales Manager and Production Manager.

** Support sales team:

• Update and maintain the customer information records, customer contact list, carry out the customer satisfaction survey every quarter and report results.

• Support sales with various tasks including lead generation, competitor analysis, client database and key account plans

** Coordinate other departments in customer relations:

• Coordinate with Accounting to generate and update weekly / monthly sales report to Sales Manager and Production Manager.

• Properly handover the ongoing / outstanding tasks among the daily shifts between CSOs and Night Shift Manager.

Yêu Cầu Công Việc


• Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable

• Experience: At least 6 months - 1 year of working experience with customer service and/or marketing and sales, English speaking… Experience with quality assurance and quality management for graphics and photos is an advantage.

 ***Willing Fresh Graduates

• Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.

• Competencies:

o Solid background in Customer Service

o Good communication skills.

o Patient personality.

o Self-motivated with strong team skills, high degree of punctuality.

o Hard working and good health.


o Willingness to work in shifts (6am – 2pm, 2pm – 10pm, 10pm – 6am)

o       Alternately work by week (one week for a shift)


• Competitive salary with up to 14 months of salary. 

• Salary review once a year

• Annual luxury Kick-off vacation

• International, professional, creative working environment and talented teams

• Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: team building, Football, English…).

• Insurance as Governments regulations (social insurance, medical insurance, unemployment insurance, etc.)

• AON Premium Healthcare Insurance package, with possibility to cover family members

• Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours

• Daily various foods, drink, and seasonal fresh fruits;

And many other benefits, let's join us to discover!

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Công ty TNHH Esoft Việt Nam mô công ty: 500-999
Công ty TNHH Esoft Vietnam là công ty 100% vốn Đan Mạch được thành lập tại Việt Nam từ năm 2007. Esoft Vietnam chuyên cung cấp các dịch vụ và giải pháp đồ...Chi tiết

Các công việc tương tự

Customer Service Officer ( Work By Shifts )

Công ty TNHH Esoft Việt Nam

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