Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
1. Handle order processing:
Print out order receive from Customer Service Executive, check and match order, Fulfill order form, add loss, highlight information.
Input material checking file, input additional label checking file with Prepress.
Send OCF to Order Entry team for inputting order in the system.
Revise promised date/request date in system in case order changed, order held, update weekly shipment list.
Collect packing list from system and send out to customer as guidelines from Customer Service Executive.
2. Coordinate with other departments:
Communicate with internal departments for the arrangement of shipment, esp on Saturday.
To work as a team with Customer Service Executive to ensure the order process being handled smoothly.
Back-up team-members when workload makes this necessary.
Collaborate within team & another team to clear-off order pending daily.
3. Check and audit:
Cross check order before transferring Customer Service to avoid wrong key-in.
* Working location: Lot E01 Trung Tam Road, Long Hau IP, Can Giuoc, Long An, Vietnam. (Company is offering Employee Shuttle Bus)
* Working hours: 08:00 AM - 04:15 PM (Mon - Sat)
College degree and above.
At least 01 working experience year.
Strong written, verbal skills in English or English-Chinese/Japanese/Korean bilingual.
Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes...
Detailed oriented and multitask skills.
Willing to work overtime in case of needed.