Answer/direct all external telephone calls according to company policies and procedures
Maintain up-to-date knowledge of all building so that guests will receive accurate and prompt information when requested
Greet callers with a cheerful and pleasant voice within three rings
Respond to emergency situations calmly and effectively, according to company guidelines
Ensure to record specific details in the logbook for handovers.
Be fully aware of the emergency procedure & the list of phone number to call.
Maintain good working relationships and cooperation with all other departments.
Satisfy and where possible resolve all requirements, messages, requests, enquiries, complaints, deliveries, etc. of tenants and visitors, in an efficient and courteous manner.
Inform relevant departments and management office about tenant’s requests, enquiries, complaints etc and follow up to ensure that these are resolved
Ensure that all furniture, decorative finishes and/or equipment located within or immediately outside, the reception area is kept in a tidy and working condition and where necessary, coordinate with the management office and other departments to ensure repairs, cleaning etc. are carried out in a timely manner.
Limit visitors waiting in the Reception area to ensure that drivers, tradesmen, delivery personnel, friends of staff etc. are not permitted to remain in this area.
Assist Reception Supervisor in updating tenant list, including temporary guests etc.
Reasonably cooperate and coordinate with the Reception Supervisor to resolve any problems which may occur at reception.
Any further tasks necessary for the smooth operations of the Building.
Yêu Cầu Công Việc
- Previous customer service/ guest service/ reception experience is preferred - Ability to communicate to a broad range of visitors in a pleasant, friendly manner - Ability to communicate effectively, both verbally and written, in both Vietnamese and English to an advanced level - Proficiency on software programmes including but not limited to Microsoft Word, Excel, Outlook and PowerPoint - Impeccable telephone manner, articulate and polite at all times - Knowledge of operation of standard office equipment - Sound experience working in a customer-focused and fast-paced professional environment - Must be flexible, being able to work nights (latest shift will end at 10:15PM), weekends and holidays