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Customer Service Supervisor

Avery Dennison RIS Vietnam Co., Ltd
Ngày cập nhật: 16/07/2019

Thông Tin Tuyển Dụng

Mô tả Công việc

1. Employee Development and Management:
- Train and provide development opportunities for staff. Ensure annual goals are complete and communicated. Ensure Global Performance - Management System is up to date and regular feedback is provided to staff members.
- Monitor and evaluate team members, and adjust training where needed.
- Attract, retain and develop high potential talent.
- Positively lead and influence team members to partner together to achieve individual and business goals
2. CS operation:
- Champion customer needs and follow-up on customer inquiries
- Provide responsive order management support including order entry, or expediting and shipment information to customers
- Partner with Inside Sales to achieve sales goals.
- Communicate, implement and interpret customer service policies and procedures
- Coordinates and supervises the daily activities of the team and responsible for team leadership and tasks such as: attendance/vacation schedule, claims, training coaching and development

Yêu Cầu Công Việc

- Bachelor degree
- 9-10 years working experience
- Strong written, verbal and telephone skills
- Understanding of applicable computer systems, such as Microsoft Office, Google Apps, and function specific software
- Excellent customer service skills
- Possess leadership, mentoring, training and project management experience and skills
- Strong presentation experience and skills
- Knowledgeable of call center operations and product lines

Thông tin khác

  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Avery Dennison RIS Vietnam Co., Ltd

www.averydennison.comQui mô công ty: 2000
Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling...Chi tiết
Job tags / Kỹ năng: order management import export

Ứng viên nộp đơn cho công việc này thường nộp:

Customer Service Supervisor

Avery Dennison RIS Vietnam Co., Ltd

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