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Customer Support Engineer - Ultrasound (Ho Chi Minh City)

MediGroup VietNam
Ngày cập nhật: 07/12/2017

Thông Tin Tuyển Dụng

Phúc lợi

  • Bảo hiểm theo quy định
  • Du Lịch
  • Phụ cấp
  • Du lịch nước ngoài
  • Chăm sóc sức khỏe
  • Tăng lương
  • Công tác phí

Mô tả Công việc

1. Technical service:

  • Installation: Preparing the instrument (QC), Checking arrangement at customer site (phone call), and Installing the system with all accessories and peripherals.
  • Troubleshooting: Handle all technical issues related to after-sales-service of Ultrasound instruments. Pay trouble shooting service visits to clients upon request to solve urgent problems with instruments. Contact to the manufacture for the best support in solving issue and parts claiming in warranty.
  • Maintenance: Do routine maintenance of instruments in appointed areas to make sure instruments run according to specifications and give stable and correct results. Suggest necessary change of consumable and replaceable spare parts for instruments.

2. Application:

  • Training: User guide, technology transferring, image optimizing, system optimizing and do the basic scanning on the model (not patient).
  • Demonstration: Showing the best performance of our instrument to customers (instruction at MG office or installation at customer site).
  • Coordinate with product team to handle product complaint.

3. Customer care:

  • Listening, sharing and recording the feedback to increase customers’ satisfaction and improve our process.
  • Caring the customers in responsibility area with information, system status, clinic status, development orientation, expectation, etc.

4. Report

  • Make reports after service visit, travelling on weekly meeting.

5. Others:

  • Support sales division to collect and evaluate information from clients and in the market including competitors and competitive products.
  • Continuously develop product knowledge through self-study and provided training.
  • Support and contribute to general business development of the company.
  • Other jobs assigned by Line Manager.

Yêu Cầu Công Việc

Education / Training Qualifications:

  • University graduated in Biomedical/Electronic Dept.

Experience:

  • At least 02 year experience as Service Engineer in Medical equipment or Fresh student with good study result.

Knowledge / Skills / Personalities:

  • Male. From 23 - 30 years old.
  • Good communication skills and good customer service mind.
  • Good technical analyze and problem solving skills.
  • High responsible, work hard and willing to travel.
  • Good English (for product learning) and PC skills (software, MS office)

Thông tin khác

  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

MediGroup VietNam

career.medigroupasia.comQui mô công ty: 130
MediGroup Vietnam has, since 1995, been working in close partnership with the Vietnamese healthcare sector to support the constant strive for excellent...Chi tiết

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Customer Support Engineer - Ultrasound (Ho Chi Minh City)

MediGroup VietNam

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