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Customer Support Team Lead

BE GROUP JSC
Ngày cập nhật: 29/04/2019

Thông Tin Tuyển Dụng

Phúc lợi

  • Máy tính xách tay
  • Bảo hiểm theo quy định
  • Du Lịch
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Chế độ nghỉ phép

Mô tả Công việc

  • Lead, motivate, and develop high performing teams of Customer Support Representatives (CSRs) within a time-sensitive and demanding environment to deliver on operational key performance indicators (KPIs)
  • Stay present and available for your team; this includes covering the floor, answering questions, hosting weekly 1-on-1 meetings, and providing real-time feedback
  • Coach CSRs and drive performance to serve our rider and driver communities
  • Audit your team’s performance with weekly audits and guide towards progressive improvements; identify opportunities for additional training & development
  • Guide enforcement of policies, including attendance; create and distribute reports to site supervisor/ manager, provide Senior Leadership with daily snapshots of team’s performance; escalate issues to Senior Leadership as necessary
  • Act as a Subject Matter Expert (SME). Identify trending issues and guide CSRs do the same in their daily work

Yêu Cầu Công Việc

  • Experience in service, customer support, manufacturing or distribution in a high-volume contact center environment
  • Bachelor’s in Business, Communications, English or Journalism
  • 1 year of supervisory experience with demonstrated ability to manage effectively, set team goals, develop people and stay calm through challenging situations
  • Maintain a positive, can-do attitude and encourage others to do the same
  • Exceptional written and verbal communication skills with ability to clearly communicate and present information to stakeholders at all levels of the business
  • Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis.
  • Effective time-management and organizational habits

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

BE GROUP JSC

https://be.xyz/ve-chung-toiQui mô công ty: 200-300
BE-ing a Vietnamese tech company, we are THE CONNECTOR between customers and service providers. be is Vietnamese’s multi - on-demand services technology...Chi tiết

Các công việc tương tự

Customer Support Team Lead

BE GROUP JSC

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