[Digital Bank] Head of Operations

FE CREDIT
Địa điểm

Hồ Chí Minh

  • Lương

    Cạnh tranh

  • Kinh nghiệm

    4 - 5 Năm

  • Cấp bậc

    Quản lý

  • Hết hạn nộp

    31/08/2020

Phúc lợi

  • Chế độ bảo hiểm
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương

Mô tả Công việc

Objective

To assist in the development and management of operations of übank, digital bank of VP Bank including customer service and other functions. Assumes full responsibility for development of customer service function . Brings innovation to the business, continuously strives for keeping operational competence on top level, maintains organization of operations effective and well managed.

Key responsibilities

Primary Responsibilities

  • Establish work methodologies and organizational infrastructure (e.g. service standards, operating policies, authority delegations etc.)
  • Supervise, guide and monitor development of policies and procedures for each task / activity for the department., including related time standards and controls (e.g. maker / checker etc.)
  • Creation of financial and headcount budgets based on volumes / productivity / controls etc. and help obtain BoD / CEO approvals for the same
  • Management of agreed processes for compliance with related policies and procedures
  • Develop motivational schemes, KPIs, controlling procedures

Key roles

  • Develop and launch operations center for übank
  • Manage and develop operations for übank towards:
  • Efficiency through application of new technologies and management methods
  • Effectiveness through application of the right approaches and procedures
  • Fulfilling of KPIs and other business objectives

Yêu Cầu Công Việc

Background

  • Masters degree holder, preferably in business
  • At least 5 years experience in management of modern, technological organization with modern
  • Must have led or be instrumental in development of  technologically advanced customer servicing
  • Experience of setting up a new business or new venture is a plus

Skills

  • Strong management and organizational skills
  • Ability to work with outsourced vendors
  • Passion for continuous improvement and continues development of quality and efficiency via technology

Thông tin khác

  • Độ tuổi: Không giới hạn tuổi

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