Phúc lợi

• Chế độ bảo hiểm
• Chế độ thưởng
• Chăm sóc sức khỏe
• Đào tạo
• Tăng lương

Mô tả Công việc

JOB PURPOSE

• Card Issuance Management/ Handle Customer Dispute & Chargeback/ Back up for Settlement & Reconciliation

ROLE AND RESPONSIBILITIES

• Coordinate with VPB Card Management to handle card issuance for ubank customers
• Manually reconcile VPD & Partners daily reports, identify exceptional cases
• Receive tracer request from CSR, investigate root cause, find solution
• Provide solution to CSR
• Manually reconcile Partners settlement files v/s mFino settlement files, identify exceptional cases
• Monitor end to end payment process. Investigate & clear exceptional pending payments
• Escalate, reports negative cases to Operation Head
• Escalate, reports fraud cases to Operation Head, Risk Manager
• Ensuring good control of card issuance for ubank Customer
• Ensuring timely response to CSR with clear answer & best solution
• Ensuring successful settlement & reconciliation for Customers, Partners, Agents

Yêu Cầu Công Việc

REQUIREMENTS

• Expert in Card Issuance, Customer Dispute & Charge Back, Settlement & Reconciliation
• Understand modern technologies
• KYC, AML /Risk Control
• Investigation & Tracer
• Accounting/ Transaction monitoring
• Ability to work hard/ Ability to work in details
• Eager to automation/ systemization/ digitalization
• Careful, honest, innovative

Thông tin khác