[Digital Bank] Unit Head of Card Operation

FE CREDIT
Địa điểm

Hồ Chí Minh

  • Lương

    Cạnh tranh

  • Kinh nghiệm

    3 - 5 Năm

  • Cấp bậc

    Quản lý

  • Hết hạn nộp

    21/01/2021

Phúc lợi

  • Chế độ bảo hiểm
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương

Mô tả Công việc

JOB PURPOSE

  • Card Issuance Management/ Handle Customer Dispute & Chargeback/ Back up for Settlement & Reconciliation

ROLE AND RESPONSIBILITIES

  • Coordinate with VPB Card Management to handle card issuance for ubank customers
  • Manually reconcile VPD & Partners daily reports, identify exceptional cases
  • Receive tracer request from CSR, investigate root cause, find solution
  • Provide solution to CSR
  • Manually reconcile Partners settlement files v/s mFino settlement files, identify exceptional cases
  • Monitor end to end payment process. Investigate & clear exceptional pending payments
  • Escalate, reports negative cases to Operation Head
  • Escalate, reports fraud cases to Operation Head, Risk Manager
  • Ensuring good control of card issuance for ubank Customer
  • Ensuring timely response to CSR with clear answer & best solution
  • Ensuring successful settlement & reconciliation for Customers, Partners, Agents

Yêu Cầu Công Việc

REQUIREMENTS

  • Expert in Card Issuance, Customer Dispute & Charge Back, Settlement & Reconciliation
  • Understand modern technologies
  • KYC, AML /Risk Control
  • Investigation & Tracer
  • Accounting/ Transaction monitoring
  • Ability to work hard/ Ability to work in details
  • Eager to automation/ systemization/ digitalization
  • Careful, honest, innovative

Thông tin khác

  • Độ tuổi: Không giới hạn tuổi

Job tags / skills

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