Địa điểm

Hồ Chí Minh

  • Lương

    Cạnh tranh

  • Kinh nghiệm

    1 - 5 Năm

  • Cấp bậc

    Nhân viên

  • Hết hạn nộp


Phúc lợi

  • Chế độ bảo hiểm

Mô tả Công việc

- Handling inbound video calls to providing Shinhan’s customers with support and consultancy on bank products/service.
- Provide support and guidance of registering and utilizing Shinhan’s products/service to new customers via Mobile banking (SOL).
- Provide support and consultancy to Shinhan’s existing customers, identify customer needs so as to cross-sell bank products.
- Collect customer’s information, Identify customer demand before providing support/guidance of E-Credit products
- Ensure all the requests of customers are properly receive, process & feedback final result to customers within SLA.
- Ensure the Service level delivering excellent experience to customer.
- Other tasks assigned by BOD

Yêu Cầu Công Việc

-  Demonstrated commitment to customer service and attention to details
-  Ability to work under high pressure
-  Ability to work in shifts (including night shifts)
-  Good interpersonal, negotiation and presentation skills
-  Relevant experiences (Financing/banking, CS) are preferred.

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi

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