JOB PURPOSE AND IMPACT
The Employee Experience & Employee Relations/Industrial Relations Senior Specialist will serve as a member of the human resource solutions team responsible for delivering employee experience and employee relations services to the business. Under limited supervision, you will use employee relations knowledge to coordinate complex processes and deliver human resource services, which include conducting investigations, corrective actions, conflict resolution, leave management, industrial/labor relations, and monitoring compliance programs. In this role, you will also help execute and deliver employee experience services such as onboarding, local training delivery, performance management, employee engagement and recognition programs.
Consult with human resource and business managers and supervisors to interpret and deliver complex employee experience, employee relations and labor relations policies, programs and processes.
Conduct investigations concerning employee/management inquiries and employee suggestions and/or complaints.
Design and deliver training/education sessions for employees, human resource professionals, supervisors and managers related to employee experience and employee relations policies, programs and processes.
Build and maintain key internal and external relationships, which may include business leaders, hiring managers human resource professionals, industry contacts, employees and union representatives.
Work with legal resources and consultants to ensure employee experience and employee relations activities adhere to company policy and legal and regulatory requirements.
Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
Other duties as assigned
Bachelor’s degree in a related field or equivalent experience
Demonstrated ability to lead and implement HR processes and client focused solutions
Demonstrated ability to build strong relationships and lead by influence
Experience conducting investigations, anticipating issues, problem solving and implementing solutions
Minimum of 8 years of related work experience
Other minimum qualifications may apply
Experience designing and deliver training/education sessions for employees
Experience in working with HR partners outside of business location
Experience working in a trade union, and managing grievance processes
Make sense of complex, high-quality, and sometimes contradictory, information to effectively solve problems.
Rebound from setbacks and adversity when facing difficult situations. Use the most effective and efficient processes to accomplish work, focusing on continuous improvement
Relate openly and comfortably with diverse groups of people.
Able to work independently
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