Chào bạn,

Đăng nhập xem việc làm phù hợp

language
1

Đăng ký nhận email thông báo việc làm để không
bỏ lỡ cơ hội, giúp bạn thăng tiến trong nghề nghiệp.

 
Thông báo

Vui lòng đăng nhập để thực hiện chức năng này

Đăng nhập bằng:

Head of Call Collection

AsiaCollect
Ngày cập nhật: 17/07/2019

Thông Tin Tuyển Dụng

Phúc lợi

  • Máy tính xách tay
  • Bảo hiểm theo quy định
  • Du Lịch
  • Phụ cấp
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Chế độ nghỉ phép

Mô tả Công việc

· Reporting directly to the Head of Collection of AsiaCollect, Head of Collection, responsible for managing Soft collection, Field collection and Skip tracer.

· Lead the Soft Collection team to gain maximum performance and team dedication

· Manage and evaluate employee’s performance and provides guidance and feedback

· Develop and manage Soft Collection strategies on regular basis following champion/challenger approach

· Initiate and lead the process of Field Collection systems’ improvements, development and collection process automation

· Analyse collection metrics and adjust process to improve main indicators related to collection to ensure profitable operation.

· Develop and control Supervisors' work

· Report to Management, guarantee quality and timely feedback.

· Provide corresponding department with relevant application to ensure stable collection activities (but not limited to recruitment need, training request, materials or system updates, etc.)

· Develop and constantly improve content for all collection tools, as conversation scripts, sms, letters, IVR messages etc. in order to ensure budgeted recovery ratio

Yêu Cầu Công Việc

·         Passionate about and have 3+ years of hands-on experience in setting-up, developing and managing operations in collections or call center/customer care business on Vietnamese market. International experience is an advantage.

·         Excellent people management and leadership skills.

·         Strong written and verbal communication skills.

·         High level of responsibility and self-motivation.

·         Have a bachelor’s degree in business/commerce, science, engineering or equivalent, international degree is an advantage.

·         Fluent Vietnamese & English is a must.

·         Want to be challenged and looking for a high growth environment personally and professionally.

·         Have good presentation skills and public speaking

·         Detail oriented person, good in figures

Benefits

·         Competitive salary package based on

·         Annual bonus based on the KPIs.

·         13th month salary and other benefits as Company’s policies.

·         Working time: 40 hour/; good scheme of leave (18 paid leave/year).

·         Ensure all Labor benefits (Labor contract, Social insurance, Health insurance, PIT, personal insurance)

Enjoy in dynamic, young and enthusiastic environment

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

AsiaCollect

Qui mô công ty: 100-499
AsiaCollect (www.asia-collect.com) is a pioneer in providing integrated world-class Credit Management Services (“CMS”) in Southeast Asia. Focused on the $40...Chi tiết

Head of Call Collection

AsiaCollect

Nhận email việc làm tương tự

Tạo thông báo việc làm tương tự với việc làm này.