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Head of Training Delivery

FE Credit
Ngày cập nhật: 10/02/2018

Thông Tin Tuyển Dụng

Phúc lợi

  • Máy tính xách tay
  • Bảo hiểm theo quy định
  • Phụ cấp
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Chế độ nghỉ phép

Mô tả Công việc

  • Responsible for Training Delivery Team overall unity, cooperation, performance, spirit, image and competency. Lead and facilitate cross function cooperation to achieve center/ division common objectives.
  • Training Delivery Department headcount planning (number, position, promotion), budgeting and master training delivery to serve the business development and operation needs while maintaining the cost efficiency.
  • Responsible for department relevant data, reports accuracy, and timeline.
  • Responsible for field Training Need Analysis (TNA) conducting for front liners training programs periodically or upon request. Provide Training Development with market and field update and relevant information for program development and update where necessary.
  • Lead team to participate in the overall TNA process as required. Feedback to improve the TNA process and ensure the implementation. Work closely with Training Solution & Operation Department to ensure an accurate and on-time annual and periodical training plan and budget projections to ensure a sufficient.
  • Coordinate to ensure the overall product training programs updates, field coach and field activities projects/ programs development. Develop line trainer development programs and tool kits.
  • Participate in approved key training programs/ projects on assignment basic (30% to 20%). Contribute to build relevant post training follow up, field coach and training result measurement tool process.
  • Ensure conducting Train The Trainer, sample training up on assignment for trainer and line trainers.
  • Responsible for the overall training delivery service quality, effectiveness and efficiency. Play a key advisory role in Academic Board on training delivery, effectiveness and efficiency as well as post training follow up and training ROI.
  • Work closely with Training Development Department in planning TTT, sample training, rehearsal and training delivery to ensure appropriate timeline, business requirements and training quality follow the approved process.
  • Observe and provide feedback to improve training program, training delivery quality, accuracy and consistency.
  • Plan and implement departmental training delivery quality control. Plan and implement trainer’s delivery competency development.
  • Responsible for relevant training delivery activities and training quality control process alignment and implementation. Propose, announce and communicate relevant class room regulations.
  • Actively study, facilitate necessary communication to ensure training delivery standards, trainer’s image standards compliance. Provide Training Solution & Operation with feedback for improvement where appropriate.
  • Ensure approved training standards, process and requirements are followed. Provide on time update and lead required change actions from time to time to ensure training delivery service quality.
  • Feedback on departmental operational risk during implementation.
  • Responsible building training delivery trainer (all levels) competency profiles based on the approved competency framework and dictionary.
  • Participate in building trainer competency framework, dictionary and profiles.
  • Actively participating in trainer competency based development programs building. And responsible for develop in scope training accordingly.
  • Responsible to setting up training delivery service standards and training result and post training follow up process.
  • Responsible for implementing approved training operation guidelines and process. Study, pilot and/or implement alternative training solution. Support sufficient field target groups communication as well as feedback for continuous improvement.
  • Responsible for using efficiently and protect training facilities and equipment while using. Follow the approved process and guidelines in registration, audit and report periodically. Feedback on the training facilities and equipment protection and usage process and guidelines for continuous improvement.
  • Describe in written all possible logistics arrangement for relevant training programs. Ensure relevant required invoices, documents are collected correctly and timely. Consult and participating in choosing appropriate provincial training venue as needed to ensure the required training quality and in-line with the approved budget
  • Other assignment from Training Center Director

Yêu Cầu Công Việc

  • Bachelor Graduate, major in Training, Education, Social Science, Banking or Business Administration (MBA is a plus)
  • Understanding of sales, products & services of Banking & Finance Institution is a plus
  • At least 05 years’ experienced in similar training area
  • At least 03 years’ experienced in similar position or training management position
  • Experienced in managing similar scale training teams
  • Experienced in consumer finance, insurance, banking is a plus
  • Experienced in a similar scales organization is a plus
  • Strong in training resource planning and team management
  • Strong in training result/ ROI measurement
  • Strong in customer service and training delivery quality management
  • Excellent at coaching, mentoring and train the trainer
  • Strong in team motivation and public speaking
  • Strong leadership, team management & interpersonal skills
  • Strong in negotiation and able to work with different people styles
  • Strong communication skill in both verbal & writing
  • Professional presentation skill
  • Proficiency in Microsoft Office, especially in PowerPoint
  • Fluently in Vietnamese & English

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

FE Credit

www.fecredit.com.vnQui mô công ty: 10.000 - 15.000
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an...Chi tiết

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FE Credit

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