Địa điểm

Hà Nội

  • Lương

    Cạnh tranh

  • Kinh nghiệm

    7 - 8 Năm

  • Cấp bậc

    Quản lý

  • Hết hạn nộp


Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương

Mô tả Công việc

  • Perform initial Priority assessments and take control of Incident and Triage Management for IT
  • Coordinate and Communicate with all levels of management regarding Priority 1, 2, and if required incidents
  • Ensure incidents are captured, escalated to appropriate L2 support and timely service restorations of IT errors & issue resolutions
  • Support rotating on-call support for Level 1, 2, and if required, Level 3
  • Ensure the correct technical staff is working on incidents. Make necessary escalations if staff are not responding to critical and high incidents in the necessary support hours.
  • Contribute with enhancements of process and tool for incident management
  • Contribute in measuring and improving incident management base on experiences and international standard.
  • Chairing the incident and problem review meetings to find the root cause.
  • Training, communication about Incident Management process and tool services

Yêu Cầu Công Việc

1. Educational Qualifications:  

  • At least Bachelor’s degree about IT, Finance, Audit, Compliance

2. Relevant Experience

  • At least 7 years of relevant experience Services management and IT Operations
  • Good skill about present, negotiation, and drive to resolve IT issues and errors
  • Good skill in project management
  • Deeply knowledge about IT Services Management, IT infrastructure, and IT services/system Architecture
  • English proficiency

3. Relevant Knowledge/ Expertise

  • ITIL: IT Infrastructure Library a framework of best practices for delivering IT services
  • ISO/IEC 20000: considered the international standard for IT service management and delivery
  • PMP: Project Management
  • MCSA, MCSE: Microsoft Certified Systems Administrator/ Engineer
  • CCNA: Cisco Certified Network Administrator
  • DBA: Database Administrator (SQL and Oracle)

4. Skills

Leadership skills

  • Self-motivator and can work as lead with minimal supervision
  • Demonstrated leadership, supervisory, planning and change management skills
  • Excellent oral, negotiation, written and presentation skills to communicate / persuade and influence decision-making, paired with active listening skills
  • Advanced analytical and problem-solving skills
  • Subject matter expertise for area(s) of responsibility

Technical skills

  • Fast and responsible IT manager with strong customer focus
  • Deeply understand about industry standard/ framework and apply in works
  • Strong experiences in IT Operations and Risk management
  • Ability to write quality management reporting
  • Understand about architecture, infra of complex services/system, and database administrator
  • Understand products, services and IT tools in the banking sector


  • Competitive salary and bonus based on employees' performance and capability
  • Preferential loan for staff
  • Traing courses depending on job nature
  • Insurance under labor law + VPBank care insurance for individuals. Premium employees are entitled to insurance for their relatives
  • Annual leaves depending on job grade
  • Able to have annual travel allowance
  • Have opponunity to participate in many great events
  • Working under energisitic, friendly environment and good chances to develop your career
  • Working time with magnetism: magnetism 2 - creativity 7 (creativity 2 am Saturday / month)

Thông tin khác

  • Độ tuổi: Không giới hạn tuổi