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IT Service Desk - Specialist

Công ty TNHH Sản Xuất First Solar Việt Nam
Ngày cập nhật: 15/02/2018

Thông Tin Tuyển Dụng

Phúc lợi

  • Máy tính xách tay
  • Bảo hiểm theo quy định
  • Xe đưa đón
  • Đồng phục
  • Thưởng
  • Đào tạo
  • Công tác phí

Mô tả Công việc

Primary Responsibilities:

• Provide accurate and creative solutions to customer problems of moderate nature to ensure customer productivity

• Provide LAN Administration duties such as account administration, and rights assignment

• Develop and execute operations and maintenance plans for enterprise, divisional and other related support systems

• Acquire and maintain current knowledge of relevant product offerings, services and support policies to provide solutions to customer problems

• Has frequent interaction with Corporate IT staff especially with project based/Senior technical staff and other participants on performance problems, upgrades, design review, and application setup/implementation

• Work in 12 hours rotating shift to provide support for 24X7 operation

Key Competencies:

• Defines, documents and carries out small projects or sub-projects (typically less than six months, with limited budget, limited interdependency with other projects, and no significant strategic impact), alone or with a small team, actively participating in all phases. Identifies, assesses and manages risks to the success of the project. Prepares realistic plans (including quality, risk and communications plans) and tracks activities against the project schedule, providing regular and accurate reports to stakeholders as appropriate. Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances. Ensures that own projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are recorded.

• Installs or removes hardware and/or software, using supplied installation instructions and tools including, where appropriate, handover to the client. Conducts tests, corrects malfunctions, and documents results in accordance with agreed procedures. Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Provides assistance to users in a professional manner following agreed procedures for further help or escalation. Maintains accurate records of user requests, contact details and outcomes. Contributes to the development of installation procedures and standards.

• Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out. Produces and analyses registers and histories of authorized assets (including secure master copies of software, documentation, data, licenses and agreements for supply, warranty and maintenance), and verifies that all these assets are in a known state and location. Ensures that there are no unauthorized assets such as unlicensed copies of software.

• Assesses, analyses, develops, documents and implements changes based on requests for change.

• Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.

Yêu Cầu Công Việc

• Ability to set customer service standards and follow guidelines, as well as to help others interpret policy.

• Thorough understanding of support, operations and maintenance processes..  

• Demonstrated problem-solving skills.

• Ability to maintain a high level of customer trust and confidence in the group’s knowledge of and concern for customers’ needs. Will require the handling of some confidential information.

• Broad range of network and desktop knowledge is highly desirable, including:

o OS: Windows XP, Windows 7, Windows 8, Windows Server 2008, Windows Server 2012

o Applications: MS Office 2013, 2016 IE7, IE8, Custom FS Application experience preferred

o Network TCP/IP, WINS, DNS, DHCP

• Strong English oral and written communication skills (technical and non-technical).

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Công ty TNHH Sản Xuất First Solar Việt Nam

http://www.firstsolar.comQui mô công ty: 1.000-4.999
First Solar is a leading global provider of comprehensive photovoltaic (PV) solar systems using advanced module and system technology. Through determined...Chi tiết
Job tags / Kỹ năng:IT Service Desk - Specialist

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IT Service Desk - Specialist

Công ty TNHH Sản Xuất First Solar Việt Nam

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