For this specific role, you will be a member of the Service Desk team to handle the Level 1 service management (networking, end-user/workplace engineering services knowledge desirable) using our toolsets such as PagerDuty, Jira, Jira Service Desk, and/or similar Software Asset Management platforms). The Standard Operating Processes, support playbooks, and other ITIL processes will be co-developed in close collaboration with the client.
We are seeking an experienced DevOps/IT Support Analyst (24/7) for the Service Operations team and a highly motivated leader who brings a wealth of ITIL Service Management experience and a passion for growing new teams
The successful candidate of DevOps/IT Support Analyst will join our Service Management team in Vietnam supporting the SRE (24x7) and other key service management processes for our key Digital Bank client.
Yêu Cầu Công Việc
3+ years proved experience of DevOps/IT Support in the Service Management and/or Operation teams
Excellent command of English and good communication in Vietnamese when working with cross-functional teams.
Following the Operations playbooks to ensure client commitments and SLA s are met, engaging the team culture and work ethic focused on success.
Improving the service for the client, through the implementation of best practices and end to end quality approach.
Familiar in operations environment of 24x7x365
Familiar with the usage of a wide range of toolsets in the cloud environment and third-parties services (Kubernetes/Rancher, Git, etc.), popular Operating Systems (Windows, macOS, Linux) and Android/iOS
Familiar with the log analysis and monitoring tools (Grafana, Kibana, etc.)
Familiar with databases, concepts of AWS cloud
Knowledge of the banking and/or finance sector is an advantage
Quick learner with an ambitious and results-driven personality.
Work well as part of a team in a fast-paced environment.