We are looking for a Listings Operation Analyst for Primary Market to join our team in investigating the listing-related issue. In this role, you will be working closely with real estate professionals, consumers, and using tools to ensure we have the highest quality listings for our users. As a listings operation analyst, you will also support our product and engineering teams to identify trends, suggest resolutions by giving valuable feedback.
Establish operation process and guarantee that all operations are occurring in the correct and most cost-effective manner, ensuring alignment with quality necessities and specifications
Work closely with Business Development team to reach out new projects, new developers on the primary market and control the quality of information collected
Design and control the verification process with developers’ projects/properties to ensure Customer Value Proposition
Review and respond to user-generated reports regarding the accuracy, availability, and legitimacy of listings
Monitor and review the listings queue, taking active steps to increase the listing quality
Work with listing providers to work on account and listing issues.
Respond to customer support tickets regarding listings and accounts.
Work with operations and product teams to improve internal monitoring software
Work with other members of the team to fine-tune and create internal and external policies.
Yêu Cầu Công Việc
A completed Bachelor’s Degree from an accredited university
At least 2 years of experience with performance metrics, process improvement, and continuous improvement.
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth
Strong data analytic skills with the ability to find and interpret data trends
Experience using various channels for delivering customer support
Knowledge about the real estate field to establish and monitor the verification/listing process