- Make sales orders after receiving confirmations from both salespersons and customer.
- Processes orders in a timely manner, processes requests for rush orders and reviewing pending orders and customer requests to ensure customer satisfaction.
- Answers customer inquiries, deal with their concerns and follows up with customers about their order status, debts of each customer and make sure they take goods and pay as they committed
- Performs data entry tasks for sales figures, make sales report, analyze sales data and propose sales activities to sales team if needed.
- Update and follow sales data such as customer list, credit limit, revenue, debt and update to related department as required
- Report any unusual activity to your leader
- Issue and send Chemical control documents and other notices to customers (if any)
- Collect information from sales persons according requirements from customer service staffs etc.
- Receive and solve customer’s complaints relating to delivery, quanlity etc.
- Perform other tasks required by Senior Sales Manager/ Customer Service Manager.
Working place: KCN Mỹ Xuân A, phường Mỹ Xuân, thị xã Phú Mỹ, tỉnh Bà Rịa – Vũng Tàu