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Onsite Service Leader

Faro Recruitment Vietnam JSC
Ngày cập nhật: 14/08/2018

Thông Tin Tuyển Dụng

  • Nơi làm việc: Hà Nội

    Cấp bậc:

  • Kinh nghiệm: 3 - 5 Năm


  • Ngành nghề: Dịch vụ khách hàng

    Hết hạn nộp: 12/09/2018

Mô tả Công việc

Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.
Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime
Maintain regular meeting with customers to identify the customer’s requirement, analyze their demands and deliver gap closure plan.
Developing a team of highest competency driving Technical Services for Tool Maintenance & Repair, Calibration,
Data Driven Service and Production Critical Software
Continuously standardize and improve the onsite service workflow so as to improve the quality and efficiency.
Interact with other function (such as project and sales) to setup and optimize the cross functional processes.
Audit the exits workflow to make sure the execution.
Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc) and ensure the target fulfillment.
Be responsible for people selection and development, i.e. interview, coaching and counseling of the employees
Keep effective interaction with MVI/GI/SCE sales managers to ensure the customer satisfaction in territory and key account collaboration strategy execution
Update and report status of progression and KPIs directly to Operation manager/ Business Line Manager.
Support project with be assigned from Operation Manager.
Maintain TMC (Tool Management Center) system and Global operation standard Cost and profit control for all onsite contracts.
Leading onsite technician to do Cost Saving Program, ResultScan, customer training.
Support to crate service contract proposal with Service Sale.
Work hand-in-hand with Software Engineer and be the customer-interface for all Atlas Copco Software products (ie ToolsNet, Synatech, etc), including customer training, resolution of customer issues and programming support

Yêu Cầu Công Việc

Experience requirements
- 3 to 5 years of service management experiences.
- High level of customer service through excellent interpersonal skills and professionalism.
- Strong planning and analyzing skills.
- Sound Knowledge of Service Products, Good in people development and Communication skills,
Resourceful, IT skills (Knowledge of MS Office applications, Network)
- Computer literate.
- Technical knowledge related to networks, including IP addresses, gateways, subnet-masks, DNS, switches,
configurable switches, ethernet, profinet, fiber optics, etc…(options)
- Good command of spoken and written English
Educational requirements
- Bachelor’s Degree in Electrical/Mechanical or Mechatronic Engineering or related equivalent
Service mind characteristic
Leading and developing others
Communication skills
Problem solving
Result orientation
Customer oriented
Well organized
Sense of Urgency

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Faro Recruitment Vietnam JSC
Since its establishment in January 2006, Faro Recruitment Vietnam JSC (formerly TT Royal Human Resources Management JSC) has developed its business in...Chi tiết

Onsite Service Leader

Faro Recruitment Vietnam JSC

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