✔ Manage an Outbound team including Supervisor, Training Leader, QA, and Telesales in all aspects of a call center.
✔ Supervise a dynamic team to support Transcosmos’ Clients through monitoring, briefing, coaching, and others.
✔ Plan and execute strategies to ensure that all team members work closely to achieve team KPI and individual KPI.
✔ Analyze and make decisions about problems during the operations to support Transcosmos’ Client.
✔ Report to the General Manager/CC Director for any problems in the operations.
✔ Develop performance of team members through training, updating information, and others.
✔ Monitor to ensure that all members of the team are actively involved in the activities of Quality Service Management and Assessments.
✔ Provide performance reports daily, weekly, and monthly.
✔ Attend weekly meetings with Clients.
✔ Other ad-hoc tasks assigned by General Manager or Client.
* Working Time: Monday - Friday, 8AM - 5 PM
* Working Place: Scetpa Building - 19A Cong Hoa, Ward 12, Tan Binh District, HCM City
✔ At least 3-year experience in managing telesales team, nutrition industry is a plus
✔ Manage team size about 60 headcount
✔ Strong in project management skill and leadership skill
✔ Good at English both spoken and written
✔ Experience in managing to performance targets desired
✔ Project management experience, able to work independently on multiple concurrent initiatives
✔ Strong determination of KPI achievement
✔ Disciplined and high motivated to motivate and encourage team for improvement
✔ Proven ability to do staffing and scheduling
✔ Ability to effectively manage cross-functional projects
✔ Ability to do multitasks and highly adapt to constantly changing environment
✔ Excellent oral, written and interpersonal communication skill
✔ Demonstrated problem-solving skills, strategic and analytical capabilities
✔ Intermediate to advanced reporting skills
✔ Moderate ability to identify and analyze data for trends and forecast
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