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Operation Manager

Công ty Cổ Phần Terra Tea
Ngày cập nhật: 13/02/2019

Thông Tin Tuyển Dụng

Phúc lợi

  • Bảo hiểm theo quy định
  • Chế độ nghỉ phép

Mô tả Công việc

Ensure an organisation is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.

Store Operation:

  • Ensures all restaurants adhere to standard operating procedures
  • Works with the Restaurant General Managers on staff schedule to provide coverage for efficient service and to maximize productivity.
  • Controls labor cost by teaching and monitoring Restaurant General Managers to do proper sales forecasting and scheduling to minimize manpower wastage.
  • Conduct monthly or weekly departmental meetings and attend designated meetings.
  • Ensures all customers are being treated in an efficient and courteous manner.
  • Maintains the highest quality of product standards
  • Ensures all employees are in proper uniform and maintain a high standard of hygiene and cleanliness in the working area at all times
  • Ensures that every store is maintained in excellent condition and presentation

Profit & Lost and Sales:

  • Roll out approved sales target and assisting the Area Coach and RGM on achieving their sales plans.
  • Responsible for budgeting, forecasting, financial planning and management COGs.
  • Monitoring and managing sales & customer service to achieve optimal levels of revenues while maintaining high levels of customers expectations.
  • Monitors controllable store expenses for profitability.
  • Provides data and analysis of monthly / quarterly / annual sales performance and then evaluate sales trends and take appropriate action plan to close the sales gaps.

Employee Development:

  • Provide guidance to Area Coach and RGM in planning of all outlet operations with the goal of providing customers with excellent quality products so as to generate sales and a positive environment within the restaurants
  • Identifies, trains and develops management skills to existing and potential RGM, Area Coach
  • Recommends promotions, transfers and /or confirmation of operation employees
  • Coach, counsel and develop Operations team in the achievement of company standards and their personal development plans.
  • Evaluate and ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.

Perform other duties as assigned by Line Manager

Yêu Cầu Công Việc

Knowledge/ Skills/ Personalities:

  • Excellence knowledge/ experience in food / retail business
  • Experience with budgets, P&L statements, capital expenditures and forecasting.
  • Knowledge of standards or food safety and sanitation audits.
  • Strong skill in driving for results.
  • Strong in people management and development.
  • English: Fluent


  • At least Bachelor Degree in Business Management or any related fields

Work experiences

  • At least 5 years experience in management of store operations

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Công ty Cổ Phần Terra Tea

A sip of Happiness: TERRA Tea & Café là thương hiệu hoạt động trong lĩnh vực F&B (Food & Beverages – Ăn Uống). Tôn chỉ của TERRA Tea & Café...Chi tiết

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Operation Manager

Công ty Cổ Phần Terra Tea

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