Be fully familiar and updated with Rhenus Freight service scopes, service patterns, acceptance policies and, all other matters of the same nature.
Attend to e-mails promptly and not later than close of business on each day.
Receive and confirm bookings received from vendors/customers as nominated in timely manner.
Update systems & release bill of lading, invoices, payment to suppliers.
Issue HBL/HSWB or Forwarder’s Cargo Receipts to vendors.
Collect documents from vendors and dispatch to the right receivers if requested.
Ensure to follow Rhenus global guideline for operations activities.
Ensure the systems related Key Performance Index (KPI) meet requirements (timeline and correctness of shipping information).
Keep destination offices / client owners / customer informed of changes which may affect the agreed cargo planning.
Ensure all applicable freight and charges are collected from relevant parties (suppliers / clients / destination offices, etc.), and report immediately to Head of Operation, if any payment is not settled timely.
Report service or business failure to Head of Operation.
Provide feedback on product and process improvement to Head of Operation.
Work closely with Sales, Suppliers, Pricing, Other support teams to archive customer’s satisfaction.
Ensure credit policies, invoicing, and accruals are accounted for correctly.
Other duties as assigned by superior.
Yêu Cầu Công Việc
Service mind, responsibility, and punctuality.
Able to work under pressure.
Be results-driven and is persistent in meeting day- to- day challenges and goals.
Have the ability to multi-task in an intense, fast-paced, high-energy, environment.
Demonstrate confidence as a performer and lead by example.