Accountable for Payments in achieving desirable service delivery results correspondence within agreed Performance Level Agreement
Engage in daily issues including services delivery services as well as provide support and feedback to customer groups for operations efficiency
Enforce the operational procedure and develop best practices to maximize control and increasing productivity and meeting customer’s requirement
Responsible for all Call-back related matter
Provide support & feedback to customer groups for enabling market competitiveness and increasing operational efficiency
Ensure that services are delivered in a timely manner and within Performance Level Agreement
Improve operating standards and processes as well as encouraging staff to actively participate in service quality initiative
Supporting Payment Services Head to provide training to payment staffs or stakeholder on responsible areas
Supporting line manager to deliver key message or direction from management
Supporting Payment services Head to engage payment staff in PMT activities
Maintain HSBC internal control standards including the timely implementation of the internal and external audit points together with any issues raised by external regulators. Safeguard the bank from potential loss
Ensure an effective Operational Risk Management process is in place to reduce the level of operational risk losses and to protect HSBC Vietnam from foreseeable future losses.
Work with compliance functions to identify emerging regulatory risk through various transactions execution/ operations and to enhance and expand reportable issues to Head of Payment Services
Assist Payment Services Head in their support of Business Management in fulfilling their responsibilities in transaction execution to comply with compliance chart which is in line with the spirit and letter of all regulatory requirements and key Group requirements, as established by Group Compliance.
Yêu Cầu Công Việc
To be successful in the role, you should meet the following requirements:
University (BA/BS) Degree required
Minimum 3 years’ experience in operations or in a directly related business/function
Change Management/Customer Service Minded.
Experiences and knowledge of multiple bank products and processes in a "hands-on" environment
The diligence and resilience to deliver in a highly demanding environment
Preferable: Knowledge of banking laws & regulations and the general guidelines of the State Bank of Vietnam