Responsible for the restaurant operation and ensure the outlet is managed efficiently according to the established concept statement, provide courteous, professional, efficient and flexible service at all time.
Directly supervise outlet employees
Manage, organize and take care daily operation of the restaurant smoothly.
Based on job requirement, assign daily work, take care of time attendant record, make roster adapting daily need
Check and supervise all opening check list to make sure all service and products being served properly with high quality.
Check the entire hygiene and employee’s grooming
Monitor all machines and operation equipment
Co-operate with kitchen, bar to check items and daily special dish
Conduct training and checking wait staff on their food and beverage knowledge
Check reservation and decoration
Maintain and ensure the high quality of service, food safety for the entire restaurant
Handle guest complaints in properly way.
Collect feedback from guest and employees to improve service quality and training requirement.
Attend all the outlet meeting, making operation report and forecast the upcoming business.
Organise outlet meeting and briefing with supervisor and the whole team to make sure all information are going well among staffs.
Encourage, motivate and build the team
Control the cost of Food and beverage, updating Food and Beverage knowledge to apply and improve service quality
In charge of coaching, training and evaluating employees
Approve day off, annual leave, sick leave. . . Reward or give punishment. Make recruitment for changing or replacement.
Understand the surrounding competitors, our strengths and weaknesses.
Always complete the side jobs from the higher position.
Yêu Cầu Công Việc
Only candidates in Hospitality industry.
Minimum 1 - 2 years working experience in a similar role.
Good leadership and communication skills.
Fluently English in both speaking and writing.
Problem solving, reasoning, motivating, organizational and training abilities.