Địa điểm

Hà Nội

  • Lương

    Cạnh tranh

  • Kinh nghiệm

    8 - 0 Năm

  • Cấp bậc

    Nhân viên

  • Hết hạn nộp

    11/11/2020

Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Du lịch nước ngoài
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Nghỉ phép năm

Mô tả Công việc

1: Job Purpose

Assist the PA Deputy Manager to deliver the best customer service experience, service quality and operational efficiency.

2: Key Responsibilities

  • Receive and handle transactions related to policy changes, premium refund, suspense management accurately and timely manner
  • Supervise all daily activities and initial endorsement letters sending to customer
  • Receive and handle policy change process/benefit settlement process.
  • Participate in drafting processes, guidelines and correspondence.
  • Coordinates with IT & other department on preparing URS and performing UAT for system changes or enhancements.
  • Support Policy Management Deputy Manager in reviewing regularly the control procedure, make recommendation to change when necessary and update operation manual.
  • Conduct training courses to different channels on policy administrative rules and guidelines
  • Prepares monthly policy management reports as required.
  • Handle all queries and complaints relating to policy servicing.
  • Do back-up tasks for Policy Management Deputy Manager during her leaves and absent.
  • Other tasks as assigned.

Yêu Cầu Công Việc

  • Qualification: University degree in economics, finance or equivalent
  • Experience: At least 10 years relevant working experience (in customer service or policy administration in life insurance
  • Certification: [TBC]
  • Communication: Takes account for formulation purposes of the needs and interests of the other party and is able to reformulate information in order to be properly understood.
  • Cooperative attitude: Helps the team achieve its goal, for example by spontaneously extending and/or requesting help.
  • Customer orientation: Meets customers’ expressed or unexpressed needs. Strengthens customer relations and undertakes well-considered action to increase satisfaction.
  • Result orientation: Constantly evaluates the contribution of his/her own activities to the attainment of goals, adapting activities where necessary.
  • Learning capabilities: Formulates personal learning goals and rapidly learns from other people’s experiences.
  • Strategic thinking: Shapes action and recommendation on basis of personal analyses and assumptions.
  • Planning and organization: Draws up plans in order to achieve personal goals or to prevent problems and assesses their progress.
  • Change orientation: Adapts quickly to changes in his/her work environment and acts as an example for others.
  • Entrepreneurship: Takes initiatives and contributes actively towards the improvement and/or renewal of the current range within his/her professional area.
  • Leadership: Encourages cooperation in dialogue with a view to achieving goals. Displays exemplary conduct.
  • Business process management: Inter-process automation and control maturity level – re-alignment of processes with business strategy, craft process automation and control across the domains, customers and (distribution) partners
  • Computer skills: PC literate in Microsoft Office (Word, Excel, PowerPoint), project management tools (e.g. MS Project), and process flow chart software (e.g. Visio)

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi

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