Animal Doctors International is seeking dynamic and professional individuals to join our exceptional Reception and Customer Service teams!
We're offering the opportunity to be an Ambassador of the organization. Day to day, you will be the energetic face of Animal Doctors International, always ready to meet and greet customers & their pets with a welcoming and positive approach. You are the first impression a current or potential customer sees or hears and are representative of all that we represent.
The successful candidate will have great communication skills, a professional and relaxed demeanor, and a strong ability to multitask.
Maintain a professional, cheerful, and helpful attitude when interacting with all clients.
Answer incoming telephone calls using proper telephone etiquette as defined in the hospital manual guidelines, direct calls to other team members as necessary, and take care of routine calls, such as scheduling appointments.
Answer and triage emails and messages from clients.
Contact clients to confirm appointments, providing clients with any information or instructions they will need prior to their appointment.
Welcome clients and patients to the hospital, check in patients using process defined in hospital manual guidelines, and provide for client and patient comfort while in the reception area. Monitor the length of time clients are waiting, and appropriate handle situations where there is an extended wait.
Use veterinary management software to schedule appointments. Schedule appointments in accordance with hospital guidelines according to the type of visit.
Use computer system to accurately enter and retrieve records and reports, enter fees and charges, and maintain the database. Generate call back reports, appointment lists, and other reports using computer system as directed.
Exercise a technical knowledge of heartworm, flea, and parasite prevention products. Explain and demonstrate products, answer questions concerning products.
Prepare client records according to established protocols in advance of clients’ arrival.
Complete required forms, such as new patient form, check in sheet, and obtain all necessary information.
Obtain vaccination histories for each patient. Recognize and note any vaccinations due for patient.
Accept payments from clients. Accurately process cash, checks, and charge card payments. Know and follow outstanding invoices.
Assist other team members in keeping public areas clean and odor-free.
Support the Supervisor and Manager with reports and other duties as directed.
Arrange working Overtime when necessary or handle work on Weekend or Holiday if needed.
Frequently rotate different roles with team members or per requested by Supervisor/ Manager
Yêu Cầu Công Việc
Excellent Customer-facing and interaction skills
Excellent phone skills
Must be friendly, outgoing, “people-oriented.”
Excellent communication skills - spoken and written (English and Vietnamese)
Well groomed, organized and detail oriented.
Work in a team oriented environment
Handle money accurately and honestly
Work well under pressure
Multitask while working in an environment of stress
Flexibility to work with shifts.
Confidence, patience, politeness, tact and diplomacy when dealing with difficult situations
Good Software skills (Word, Excel, etc.), ability to learn veterinary management software
Experience in related field or hospitality is a plus.