Mô tả Công việc

• Inspect the rooms and ensure that all room amenities are placed inside the rooms prior to the guest’s arrival.

• Coordinate and follow up with Housekeeping and or Room Service the delivery of special amenities.

• Welcome and assist guest to their rooms upon arrival.

• Hand over messages/items for the guests upon their arrival.

• Attend to the different requests and services required by the guests.

• Accomplish requisition for the complimentary amenities such as birthday cakes, wines, farewell gifts for Long Staying Guests, and other special amenities.

• Prepare apology cards and correspond amenity for the inconveniences to the guests at the instruction of the VIP Manager and Front Office Manager.

• Prepare the early arrivals of VIP guests including room blockings, room inspection, preparation of registration cards and other paraphernalia. Does welcome booklets.

• Follow up monthly payment of ITO and pending paymaster

• Service quality and standards are within the Front Office Department.

• Increase customer retention and satisfaction.

• Employee motivation and satisfaction.

• Willingness to go extra miles in giving services to the guest.

• Communicate well with International Marketing, Casino Services, Housekeeping and other operation departments

• Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department

Yêu Cầu Công Việc

• One year working experience is preferred.

• Vocational School Certificate is required.

• Microsoft Office knowledge is required.

• Must present a well-groomed appearance.

• Fluent in English and Chinese are required

• Organized, can multi-task, good problem solving skills and detail-oriented.

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