Conduct market research and provide regular updates on market supply, demand, pricing, competition and market positioning.
Identify market segments and prospects, propose and implement lease strategy and policies to maximize rental and occupancy of properties within the Company’s portfolio.
Maintain and widen network of Chambers, Trade Associations, Trade Promotion Bureaus/Agencies, Partners to explore new potential customers or new leasing enquiries.
Maintain good relationship with the Authorities and other Industrial Parks.
Secure new tenancies, conduct viewings and negotiations, prepare draft lease documents (RA, LA).
Compile and prepare occupancy, rental and other lease management statistics and reports.
Plan for timely lease renewals with existing tenants.
Prepare rental budget and forecast.
Supervise lease administration information input on Yardi, ensure proper maintenance of tenants’ database in lease management system.
Training, assign tasks, supervise and assess team members’ performance.
Plan and deploy marketing activities, investment promotions to implement the Company's strategy.
Responsible for completing effectively marketing activities and investment promotions to meet the company’s business goals.
Conducting marketing, communications, advertising, investment promotion activities, organizing seminars to marketing BKIM’s products and services to investors.
Managing brand building including brand identity, advertising and communication, event organization, corporate social responsibility, planning and implementing Digital Marketing.
Manage and organize leasing & marketing team.
Manage, control and spend expenses effectively.
CUSTOMER SERVICE MANAGEMENT
Provide tenants consultation or introduce third party vendors to provide on initial business setup & registration, business matching, market survey and some other operation aspects.
Build a comprehensive goods and services provider system for customers in BKIM (one stop service), including but not limited to services such as logistics, labor, accounting – taxation, legislation, security, hygiene, etc., to increase the competitiveness in terms of services and utilities in BKIM.
Supervise the supply process of goods and services and carry out quality assessment of providers on an annual basis to filter and select trusted and reliable ones.
Regularly update information and keep documentation of workshop tenants, including but not limited to lease contracts, operating licenses, representatives, occupations, numbers of employees, etc.
Set up rules, create the customer handbook, and monitor customer compliance.
Establish procedures and standards for customer service, and regulations on collaboration with the Investor, contractors and providers on handling customer requests.
Receive customer requests and complaints, coordinate contractors and service providers, and work with the Investor to handle requests and complaints in accordance with procedures and standards.
Check and ask customers to comply with the rules of the Industrial Park, the customer handbook and related guidance.
Make periodic visits to customers. Accept customer feedback to improve the service.
Establish plans and criteria for the measurement of customer satisfaction annually and carry out the plan. Find out and investigate causes of negative feedback from customers and propose improvement solutions.
Work with the Investor in receiving new customers and handing over the workshop.
Notify rent, service charges for electricity, clean water and wastewater treatment, and other expenses incurred by Existing Customers monthly. Propose to the Investor appropriate remedial measures to ensure these receivables.
Be the representative and establish the relationship with local authority.
Make monthly report on customer management activities.
Input, maintain and manage Yardi records and documentation.
Work closely with development and property management team.
Work closely with finance team to manage arears and execute arrears recovery of rental.
Any other duties as assigned.
Yêu Cầu Công Việc
Degree in Estate Management, Business (Marketing) or its equivalent.
Minimum 5 years' experience in leasing and marketing of real estate or 3PLs logistics company.
Candidates who have experience in leasing and marketing of Business Park, industrial and office spaces will be preferred.
Team player who possesses good communication, negotiation and interpersonal skills.
Fluency in English (speak and write), can speak Japanese / Korean / Chinese is an advantage