Executive recruitment company Monroe Consulting Group Vietnam is recruiting on behalf of a multinational medical device company. Our highly respected client is seeking for a Service Manager with at least 5 years of experience in Technical/Product Service for the medical device industry.
The Service Manager will be focused on developing the service business and managing the technical department. He or she will be responsible for leading, creating vision and strategy for the service team. This position will be based in Hanoi.
Build and manage team performance to increase customer satisfaction and quality of service provided on consumable products in Vietnam
Set up annual budgets, individual and team targets and relevant forecasts
Plan overall strategy by analyzing market trend
Cooperation with MKT and Sales Department to develop service product portfolio and customer satisfaction
Implement the policy of the service business
Responsible for the P&L of the service business
Communicate with global team, suppliers and several authorities such as Ministry of Health
Yêu Cầu Công Việc
Minimum 5 years of working experience and 3 years of leadership experience in consumable products
Having a solid network of KOLs in Hospitals is a must
Strong interpersonal, communication, negotiation, and problem-solving skills