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Service Sales Ops Specialist

Faro Recruitment Vietnam JSC
Ngày cập nhật: 23/04/2018

Thông Tin Tuyển Dụng

Mô tả Công việc

The Service Sales Ops Specialist (SSOS) is responsible for first class efficient and effective administrator support to the Service Commercial Team in day-to-day business and sales operations and activities.
The SSOS will provide critical back-end support to the commercial team to drive Service Growth.
Key responsibilities / essential functions:

  • Supporting Service Commercial Team on all commercial handling of all relevant types of work submitted into the department for all company product / service based offerings
  • Support and manage tender / bid processes including the needs qualification, vendor selection, quotation and closure of their product / solution / service opportunities to meet sales and margin targets as well as to maximize customer satisfaction
  • Supporting equipment sales team tender process by preparing and submitting service requirements and documents, including service contract quotes and pricing
  • Supporting commercial team in quotation preparation and customer pricing enquiries, including dealers
  • Support commercial team in managing opportunities in the applicable sales CRM tools (where necessary)
  • Support in the maintenance of database accuracy for all service contracts (MSA)
  • Customer Work Flow (CWF), Know-Your-Customer (KYC) Process Management
  • Loading service contracts into all applicable processes and systems, including additions, deletions and modifications to existing contracts. This includes communications to all stakeholders, especially to operations and field teams.
  • Coordination, consolidation and preparation of sales / finance review tracker
  • Local Service Contract documentation requirements i.e. notarization, stamping, signatories etc. (where applicable)
  • Work with local Service Administrator to ensure the correct and timely submission of necessary documentation to support invoicing activities
  • Order, track and deliver all goods upon receipt of a validated Purchase Order or signed quotations
  • Manage inventory of accessories and supplies (A&S) to ensure the timely delivery of customer orders and as well as track overall aging of inventory
  • Effectively manage and prioritize all responsibilities with minimal supervision

Quality Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
  • Complete all planned Quality & Compliance training within the defined deadlines
  • Identify and report any quality or compliance concerns and take immediate corrective action as required
  • Knowledge and understanding of all Environmental Health Policies (including but not limited to company Healthcare EHS Policies, company Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l and/or local Law is broken
  • Ownership of Install Base entry quality to ensure accuracy and configuration integrity and that all requirements are tied to documented customer setups.
  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System

Yêu Cầu Công Việc

1. 3-5 years of experience in sales administration and / or relevant fields
2. Excellent verbal, written, and communication skills
3. Proficient in the soft skills necessary to be an effective communicator between customer / dealers, internal field / operations team, cross functional teams including equipment sales team and OTR
4. Team player and committed to deliver on goals and priorities 
5. Ability to work in a matrix environment with multiple functional owners / teams
6. Proven leadership and effective decision-making capabilities
7. Ability to manage all aspects of customer service, customer satisfaction, and relevant contractual commitments
8. Good system knowledge and proficiency
9. Ability to adopt changes to systems and processes, including identifying opportunities to simplify to drive productivity in operations
Preferred Qualifications:
1. Excellent analytical and communication skills with the ability to communicate with employees and customers at all levels
2. Exceptional interpersonal skills
3. Experience in tele-selling or other forms of commercial selling
4. Exceptional skills as a change agent and process oriented individual
5. Project Management experience
6. Green Belt trained

Thông tin khác

  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Faro Recruitment Vietnam JSC
Since its establishment in January 2006, Faro Recruitment Vietnam JSC (formerly TT Royal Human Resources Management JSC) has developed its business in...Chi tiết

Service Sales Ops Specialist

Faro Recruitment Vietnam JSC

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