Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design report templates/monitoring dashboard. Data analysts will develop analysis and reporting capabilities. He/she will also monitor performance and quality control plans to identify improvements.
To assist with monitoring real time telephone/chat/ email/ In App statistics through IPSCAPE (Call management system)
To ensure reports are completed within the specified requirements and the agreed SLAs and ensure the requestor understands any limitations.
Responsible for daily, weekly, monthly, quarterly and yearly reports of the whole project and other assigned reports that Team Manager requires in advance.
To Explore and analyze datasets with tools like Excel
To evaluate changes or tendency of data or statistic and give out/ advice the solution
To recognize and adopt best practice in reporting and analyzing: data integrity, validation, documentation, dashboard
To analyzing and solve the problem at their roots and report the results as in chart
To use statistic to generate clear and effective recommendation for action plan.
Other tasks relating to reports analysis which assigned by Sup/OM/GM
Forecast volume monitoring on a daily/weekly and monthly basis.
Other tasks relating to scheduler which assigned by SUP/OM/GM
Yêu Cầu Công Việc
Having at least 1-year experience in Data Analyst (have experience in Call Center environment is a plus)
Salesforce and Zendesk experience is a plus
Familiar with Power BI and queries is a great advantage
Proficient user of MS Office (Word, Excel & PowerPoint)
Having Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Problem Solving and Analysis
Thông tin khác
23 - 28
- 13th-month salary and project bonus (twice a year)
- Attractive Salary and Benefits
- Extensive coaching and training
- Performance appraisals every year
- Annual health checkup
- Compliance fully to Vietnam labor code
- Company trip, team-building events