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[SONY-Q1-HCM] Customer Service Officer (CIC Supporter)

Cổ Phần Kết Nối Nhân Tài - Talentnet Corp
Ngày cập nhật: 09/10/2019

Thông Tin Tuyển Dụng

Phúc lợi

  • Máy tính xách tay
  • Bảo hiểm theo quy định
  • Phụ cấp
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Công tác phí
  • Chế độ nghỉ phép

Mô tả Công việc

Ø CUSTOMER COMPLAINT FOLLOWING UP : EXCHANGE / BUYBACK NEGOTIATION (60%):

· Performing day to day operational activities in customer service and contact with customer for negotiation.

· Answer inquiries and questions, handle complaints, troubleshoot problems.

· Receive and respond all escalated cases from ASC/CC then follow up to satisfy customer in TAT.

· Communicate with related Depts (Technical/ Marketing teams, Sales, Logistic, …) to get more info and solution.

· Escalate special case to higher level to get special solution for customer.

· Make survey calls on the Discount Scheme process.

· Sending gift and thanks letter to customer complaint and collect their feedback to report to higher level.

· Provide Report monthly and comment to improve process and operation (monthly).

Ø E-WARRANTY SUPPORT FOR DEALER/ ASC/GSP (30%):

· Handle all escalated cases related E-warranty from CC/ASC/ Sales/Deale, follow process for solving and escalate to higher level to get final solution (if cannot solve).

· Communicate with related Depts (Technical/ Marketing teams, Sales, Logistic,…) to get more support, info and solution.

· Escalate special case to higher level to get special solution for Dealer/ASC.

· Provide Report monthly and comment to improve process and operation.

Ø OTHER JOBS (10%):

· Window for Handling incoming calls from customer to SEV HQ office for complaint about Sony product and service and escalate to higher level for solving.

· To be responsible for handling loyal customer program and report to help higher level improve quality in future.

· Translate and validate support content such as I/M, FAQ, Announcement, training material.

· Support Admin jobs for higher level in ASC/Dealer training / workshop.

· Support TV remote team when they absent.

Yêu Cầu Công Việc

1.       Requirements:

§  College degree or higher in Business Administration or related field.

§  From 1 to 2 years or less of working experiences in Customer Service field and have knowledge about Consumer Product.

§  Intermediate English speaking & writing.

§  Good communication and customer persuasion skills.

§  Advanced Microsoft Office skills.

§  Patient, flexible, positive thinking, careful & accurate.

§  Problem-solving skills and willing to work on weekend if needed.

2.       Benefits:

§  Base salary + allowances (7.000.000VND – 9.000.000VND) based on your experiences & skills shown at the interview.

§  Special occasion bonuses.

§  Annual leaves (1 day/month).

§  Full insurances package (SI, HI, UI).

§  International working environment.

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Cổ Phần Kết Nối Nhân Tài - Talentnet Corp

http://www.talentnet.vn/enQui mô công ty: 200
Originating from the Human Resources Services unit of PricewaterhouseCoopers Vietnam, Talentnet is now acknowledged as the leading HR consulting firm in the...Chi tiết

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[SONY-Q1-HCM] Customer Service Officer (CIC Supporter)

Cổ Phần Kết Nối Nhân Tài - Talentnet Corp

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