Telesales Trainer

Phúc lợi

  • Chế độ bảo hiểm
  • Tăng lương
  • Nghỉ phép năm

Mô tả Công việc


  • Implement and ensure quality of training / coaching sessions / activities for call base sales.
  • Implement TNA (Traning Need Analysis) and follow up post training / coaching activities for call base sales
  • Design & develop on-board training contents / materials for call base sales.


Internal (within VPB FC): All related departments

  • Implement and ensure quality of training / coaching sessions / activities.
  • Implement TNA and follow up post training / coaching activities
  • Design & develop some relevant training contents / materials.

External (outside VPB FC): All service providers

  • Implement and ensure quality of training / coaching sessions / activities.
  • Implement TNA and follow up post training / coaching activities
  • Design & develop some relevant training contents / materials.


Planning & Reporting:

  • Report relevant training / coaching sessions / activities
  • Be responsible for relevant data, reports accuracy and timeline
  • Provide reports assigned by Team Leader / Unit Head

Training Need Analysis:

  • Be responsible for conducting for call base sales training programs periodically or upon request.
  • Participate in the overall TNA process as required.
  • Feedback to improve the TNA process and ensure the implementation.

Training Program Development:

  • Coordinate to ensure the overall product training programs updates, field coach and field activities projects/ programs development.
  • Contribute to build relevant post training/ coaching result measurement.

Training Delivery:

  • Conduct effectively training / coaching sessions for call base sales
  • Observe and provide feedback to improve training program, training delivery quality, accuracy and consistency.
  • Follow training delivery service standards, result and post training follow up

Training Operation & Alternative Solution

  • Implement approved training operation guidelines and process.
  • Study, pilot and/or implement assigned alternative training solution.
  • Support sufficient target groups communication as well as feedback for continuous improvement.
  • Feedback on the training facilities and equipment protection and usage process and guidelines for continuous improvement.
  • Describe possible logistics arrangement for relevant training programs.
  • Ensure relevant required invoices, documents are collected correctly and timely.
  • Consult and participating in choosing appropriate provincial training venue as needed to ensure the required training quality and in-line with the approved budget.

Yêu Cầu Công Việc

  • Bachelor Graduate, major in Training, Education, Social Science, Banking, Finance or Business Administration
  • Understanding of sales / collection of Banking or Consumer Finance is a plus
  • At least 1 years’ experiences in similar training area
  • Experienced in consumer finance, insurance, banking is a plus
  • Strong in training facilitating and professional presentation skill 
  • Strong in coaching, mentoring and train the trainer
  • Proficiency in Microsoft Office, especially in PowerPoint

Other requirements (if any)

  • Strong interpersonal skill
  • Strong in negotiation and able to work with different people styles
  • Strong communication skill in both verbal & writing

Thông tin khác

  • Hình thức: Nhân viên chính thức
  • Độ tuổi: Không giới hạn tuổi
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Địa điểm

Thông Tin Tuyển Dụng

Giới thiệu về công ty

3B Floor, Ree Tower, 9 Doan Van Bo, Dist. 4, HCMC

Vũ Thế Quang

10.000 - 15.000 nhân viên

We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on serving the best sake of our customers; we are keen on designing... Xem thêm