Chào bạn,

Đăng nhập xem việc làm phù hợp


Đăng ký nhận email thông báo việc làm để không
bỏ lỡ cơ hội, giúp bạn thăng tiến trong nghề nghiệp.

Thông báo

Vui lòng đăng nhập để thực hiện chức năng này

Đăng nhập bằng:

(Thailand) Trainer for Call Center

First Alliances
Ngày cập nhật: 13/08/2018

Thông Tin Tuyển Dụng

Phúc lợi

  • Máy tính xách tay
  • Bảo hiểm theo quy định
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương

Mô tả Công việc

● Develop effective induction programs to assure new hires embrace the client’s culture and understand required (potentially-lacking) cultural context for markets to be supported.

● Plan, design and deliver training sessions; including induction, upskilling / cross skilling for both new and existing team members.

● Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action is done when needed.

● Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.

● Work closely with the client’s Training and Policy Team to assure training content is updated and aligned with the client’s Abuse Standards/Terms of Service.

● Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training.

● Conduct ongoing and thorough analysis of organizational, departmental and individual training needs.

● Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles.

● Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behaviour and alter delivery methods, as necessary.

● Keep self-updated on Learning & Development Best Practices.

Yêu Cầu Công Việc

●        3+ years of experience in a training role in a technical support or client care operation.

●        Good knowledge of Quality/Process Improvement techniques.

●        High level of energy, drive, enthusiasm, initiative and commitment.

●        Excellent communication, consulting, influencing and interpersonal skills.

●        Proven track record of collaborating with cross-functional groups to produce results.

●        Passion for ensuring a world class support experience for our community.

●        Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams.

You possess:

●        Learning Ability - Ability to absorb new information readily and put it into practice effectively.

●        Presenting - Ability to present ideas and plans clearly, using available resources.

●        Sociability - Ability to be comfortable in people's company, to meet people easily, to mingle freely.

●        Verbal Expression - Ability to communicate in clear language and to adjust to one's use of language to the audience's level.

●        Written Expression - Ability to express ideas and views clearly to others in writing.

●        Creativity - Ability to come up with original and innovative ideas and solutions, to adopt points of view outside the usual parameters.

●        Energy - Ability to be active for a long period of time when required; having stamina.

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

First Alliances

Qui mô công ty: 100-499
Established in 1998, First Alliances is the most well-known as the leading HR consultancy in Viet Nam. We are proud to be the pioneer and constantly...Chi tiết

(Thailand) Trainer for Call Center

First Alliances

Nhận email việc làm tương tự

Tạo thông báo việc làm tương tự với việc làm này.