Thông Tin Tuyển Dụng
- The Local User Support Officer is responsible for:
· Onsite Support Workpalce Services.
· SmartHands Support
· Responsible for execution of the local IT tasks
· Responsible for administrative management and execution of local processes for Asset, License and software as extension to Local Service Delivery Manager.
· Reporting to Local Service Delivery Manager.
· No subordinates.
· Primary tasks:
· 1st level Onsite support of end-users in using the IT processes and/or products
· Update Asset Management System and CMDB
· Reinstall/replace workplace device for users
· Arrange new device for new joinner/follow up with Servicedesk/HR for new account for new joiner
· Motivate users to use FrieslandCampina Servicedesk tool (ServiceNow)
· Management and operational support of local IT-systems and services under responsibility of internal/external delivery teams
· Responsible for physical access management to the Server room
· On request visual check of IT infrastructure on site (lights on check/normal state check/hands and eyes onsite)
· Tape management changes for backup and restore purposes
· Patching of LAN/Telephony equipment
· Receive IT assets sent by post or delivered by courier
· Relationship management- and support of Local IT contacts / key users
· Guidance and support of user departments in using the correct processes and procedures for IT requests/incidents/questions
· Contact person for internal/external IT providers in case of on-site activities (scheduling of activities onsite)
· Contact person for internal/external IT providers in case of remote activities with impact on availability of services for this site (scheduling of activities remote)
· Guidance of employees of external IT suppliers on site
· Translation of communication from English to local language and vice versa
· Secondary tasks:
· Adopt with routine checklist.
· Second-level support for coordinating Incident Management activities.
· Management and coordination of defined internal (standard) changes
· Coordination of change execution by external parties
· Other change requests for services managed by internal delivery
· Corporate within IT team to execute / test activities before/after changes within local or corporate infrastructure
· Documentation management and period reports for the in scope responsibilities and tasks
· Do ad-hoc task assigned from lT Service Delivery Manager.
Discuss on the Interview.
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