OBJECTIVES

Responsible for mapping, managing and optimization, including using automation method, of processes within VPB FC. Ensure that actual practices are according to approved processes.

COMMUNICATION

Internal (within VPB FC): With all key stakeholders - Risk, Finance, Collections, Sales etc.

External (outside VPB FC): Consulting partners/ external vendor

KEY RESPONSIBILITIES

1. Human Management

- Communicate clear instructions/directive to team members

- Manage unit and provide performance feedback and goal-setting; conducts annual performance assessments and skill development and training

- Staffing and retain unit’s talents

- Provide guidance, training and support, resolve issues for subordinates

2. Process Management and Improvement

- Set up framework for business process management and continuous improvement with clear methodology, standardized document templates

- Frequent review and update framework together with related templates to ensure reflection of actual practice

- Set up roadmap to map and improve business processes for entire company with assessment of room for automation, timeline to deliver for each business area

- Select and engage with a vendor to implement the approved business process mapping and improvement roadmap

- Ensure that actual practices are according to approved mapped processes

- Ensure that process mapping and improvement activities meet the defined timeline in approved roadmap

- Collate information on business process mapping and improvement status for management reports

- Ensure processes are documented according to approved framework

- Encourage knowledge transfer and lessons learnt activities

- Coordinate with Finance Division in performing cost and benefit analysis of improvement / automation of processes

- Actively seek out new options/ideas to deliver same expected results with better cost and time-to-market that align with strategy and current business conditions of VPB FC

- Alert management to process management issues such as cost, schedule or scope change

- Support Department Head in reviewing proposals related to processes

- Perform other ad-hoc assigned tasks

- Min 2 years of experience in managing a team of experienced resources

- Min. 6 years of experience in business process management, experience in setting up new Business Process Management unit/ framework is a plus

- Good understanding of technical areas/ operations of finance industry

- Hiểu biết về công cụ quản lý dự án (Waterfall, Iterative, Agile, Scrum)

- Kinh nghiệm tốt với các công cụ làm quy trình: IBM Blueworks, Microsoft Visio, yED

- Kinh nghiệm về các quy trình tự động

- Advanced in English

• Bằng cấp: Đại học
• Hình thức: Nhân viên chính thức
• Độ tuổi: Không giới hạn tuổi