Chào bạn,

Đăng nhập xem việc làm phù hợp


Đăng ký nhận email thông báo việc làm để không
bỏ lỡ cơ hội, giúp bạn thăng tiến trong nghề nghiệp.

Thông báo

Vui lòng đăng nhập để thực hiện chức năng này

Đăng nhập bằng:

HSBC Vietnam

Vice President Branch Network Operations Control (GCB 5)

HSBC Vietnam
Ngày cập nhật: 23/05/2019

Thông Tin Tuyển Dụng

  • Nơi làm việc: Hồ Chí Minh


  • Ngành nghề: Ngân hàng

    Hết hạn nộp: 31/05/2019

  • Cấp bậc:

Mô tả Công việc

In this role, you will:

• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators related to Front-Office
• Ensure teams benefit from appropriate training sessions in liaison with current and future tasks
• Participate to all RBWM projects impacting First Line of Defense locally to anticipate changes and drive implementation of adequate monitoring when required
• Ensure key risks, controls and monitoring associated included RCA library are maintained up to date and aligned with any new requirement
• Support transaction approval with Head of BN and maintain appropriate turnaround time for clients expectation
• Assist to monitor the branch network performance, resource and capacity planning, branch closures/refurbishments and relocations, staff ensure the branch network are in smooth and efficient operation.
• Be responsible for regional/area expense management and provide adequate assessment of individual location's capacity when required
• Ensure a consistently high level of customer service within the Retail Store and Premier Center, looking to improve customer service ongoing
• Establish tools to measure and improve customer service standards and using these tools to take corrective action and implement improvements across the Retail Branch Network
• Manage the implementation of customer feedback, mystery shopper and customer satisfaction surveys
• Encourage best practices sharing and good level of communication between teams to drive the BN community
• Work with the Risk function, to oversee risk management issues in the business, ensuring that business activities comply with Group policies and external regulators' requirements
• Work with relevant stake-holders to implement all required control and compliance, eliminate non-value adding activities across branch networks to enhance productivity and efficiency
• Treat customers fairly and with integrity
• Provide leadership and assist in driving a compliance culture across the business
• Implement communication channels to support two way communications, ensuring staffs have all information relevant to their roles
• Develop employee engagement initiatives following the Global People Survey to increase local engagement and morale
• Implement Retail Coaching framework to support the development of the Sales and Service team members in the Branch Network for VMO
• Own and develop the HBVN Branch Network Risk Control Assessment (RCA)
• Drive and manage HSBC control standards and follow Group Compliance Policy to minimize operational risk; be responsible for operational risk coordination and system maintenance
• Ensure operational integrity, safeguarding the bank from loss and protect reputation
• Ensure that branch operations comply with local and regional audit recommendations

Yêu Cầu Công Việc

To be successful in the role, you should meet the following requirements: 

• University Degree
• In depth understanding of products and operational procedures
• Knowledge and understanding of relevant operational risks, compliance and legal requirements, audit issues, banking systems
• Previous experience in retail sales and service
• Excellent interpersonal and communication skills
• Planning and organising skills
• Analytical skills
• Problem solving skills
• Detailed and result oriented
• Teamwork

Thông tin khác

  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

HSBC Vietnam
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the...Chi tiết

Vice President Branch Network Operations Control (GCB 5)

HSBC Vietnam

Nhận email việc làm tương tự

Tạo thông báo việc làm tương tự với việc làm này.