By developing Distribution Business Learning Policy in line with HSBC Group Learning principles with clear roles and responsibilities of all the stakeholders
By identifying current learning/competency gaps, review, and suggest improvement plan that enables right learning intervention programs developed and delivered that improves people culture and performance
By reviewing existing Distribution programs such as On-Boarding, Up Skills and others and suggest improvised ideas aligning to business and market outlook.
By being prudent in spending to ensure learning cost is kept at manageable level throughout the financial year
By closely working with HSBC Learning team in ensuring post learning administrative task such as learning feedback, attendance record and other task are completed on time and proper record maintained for escalation or improvement
By managing all non-learning intervention request by stakeholders and able to provide constructive feedback to them on alternative solutions
By encouraging the use of latest learning delivery tools like skill builders and others to ensure learning delivered in a most conducive and impactful way to achieve desired business goals
Encourage the usage and completion of e-learning on time and review of the programs periodically
Keep abreast of new developments in the field of L&D with a view of applying best practices where necessary as well as set a highest benchmark with industry practice
Client Focus / Stakeholders / Customer Experience
By working closely with HSBC learning team to ensure all Global learning requirements and practices are embedded and completed as and when required
By ensuring the HSBC L&D culture embedded into the DNA of Distribution staffs ensuring we are engaging customers the HSBC way
Ensuring Need Based Selling culture embedded in all our frontline staff for excellent customer engagement and keep customers in the center of everything that we do
Always engage staffs and stakeholders via forums, meetings or surveys to gather feedback and other inputs
Work with various stakeholders to determine most appropriate learning interventions are deployed to all staffs
Closely work with external vendors who are able to bring the best in market programs suitable for business and staff development
Manage relationship with external providers and monitor quality and SLA are adhered and met
To develop a learning loop network to gather pre or post learning feedback from staffs and stakeholders for reviews and improvement
All frontline staff to undergo relevant accreditation and evaluation as per HSBC Standards
Leadership & Teamwork
Be a role model and catalyst in transferring learning culture amongst the Distribution staff
Lead with example and maintain strong working relationship with colleagues, network staff, stake holders and vendors to transform Business L&D as a learning hub for WPB business
Demonstrate the importance of right way of learning to enhance staff capabilities to perform as per HSBC goals
Manage team and develop them to be a successful learning community in the future
Demonstrate highest level of leadership skills in resolving business matters and ability to provide multiple and innovative learning choices
Business Processes
Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines.
Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss.
Yêu Cầu Công Việc
To be successful in the role, you should meet the following requirements:
Knowledge & Experience
Minimum Bachelor’s degree or equivalent experience
Minimum of 5 years proven and progressive experience in the area of L&D
Strong communication, interpersonal communication skill, client centric and influencing skills.
Sound knowledge of banking, services and sales
A strong sense of ownership, responsibility and accountability
Independent player and able to make significant changes in short period of time
